Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
once my managers started playing with me, was the most horrible of them all
Briefly describe your overall experience at your company
The company has treated me nice, they have provided me with more revenue than the usual company, I like the company overall, my direct management is the one I hate.
Briefly describe your overall experience at your company
From upper side, it is just bad.
What needs to change to make the company culture better?
stop hiring useless managers in all areas
What is the best part about your compensation package?
The compensation package is just average.
What are some of the best things about your team?
We hear each other, but sometimes gossiping takes over.
What are some of the best things about your team?
Collaboration, communication, empathy, ownership., responsability.
What is most positive about the culture and environment at your company?
We face the problems directly
What is most positive about the culture and environment at your company?
From management and upper? Nothing.
What does the leadership team need to get better at?
See workers as people, care about them and invest in them.
What are some of the best things about your team?
we are united and most of them are willing to work together
What does the leadership team need to get better at?
Ownership. They lack communication, I find out about campaign updates from agents than from management.
What's going wrong and how can it be improved?
Real growth opportunities, they do not exist and once you want to grow with the shown opportunities, they play with you
Why do you feel undervalued and what would make you feel better about your compensation?
I would like to have less responsibilities or have a raise in salary. I make a lot of tasks that are not part of my role's responsibilities.
What's going wrong and how can it be improved?
Management team, they do not make a connection with the campaign and therefore all the decisions they make are arbitrary, with no context of the real needs of the campaign.
What does the leadership team need to get better at?
Listening to the team, stop playing with their jobs, stop playing with their money, consider them real people, care about them, see them like people and not just like chess pieces.
Why do you feel undervalued and what would make you feel better about your compensation?
Being paid more, if I am going to make tasks outside my position, at least consider me as a fake staff, provide me with real opportunities and stop playing as "you can grow, oh wait, no you cant"
What's going wrong and how can it be improved?
I have been demoted by someone else's fault, everybody reminds me daily I am an agent again but they ask me to do new tasks that are not part of my role. If they could treat me more respectful that would be nice.
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