Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
It has been a good first job and it has taken me through college and getting my first car. It has become boring and overly stressful, management does not seem to listen and have made many empty promises.
Why do you feel undervalued and what would make you feel better about your compensation?
A review of pay based on tenure.
What is the best part about your compensation package?
the insurance which did not cover my surgery
What are some of the best things about your team?
they are lovely people! all the time great
What is most positive about the culture and environment at your company?
Growing from within which helps new talent rise
What does the leadership team need to get better at?
Being present and attentive to people.
What does the leadership team need to get better at?
studying, reading, participating and being professional
What's going wrong and how can it be improved?
Awful management from the Operations side!
What are some of the best things about your team?
Attentive people, caring overall and good through the process.
What is the best part about your compensation package?
QRP incentive is good for the team of promoted peeps.
What does the leadership team need to get better at?
Financial management it seems because they fire to meet goals
What do your coworkers need to improve and how could you work together better?
Being clear on their role and doing their job well.
Why do you feel undervalued and what would make you feel better about your compensation?
Below market competition, increased workload each year which is not reflected in compensation.
What is most positive about the culture and environment at your company?
Not much really... Constantly firing HR reps does not help to that at all.
What is most positive about the culture and environment at your company?
They try to keep a fun environment to battle how terrible this business is.
What is most positive about the culture and environment at your company?
There is a sentiment of making things as simple as possible. Great for newcomers
What's going wrong and how can it be improved?
Too many surveys, too much focus on what helps Directors and not what helps frontline.
What's going wrong and how can it be improved?
Some managers are very old school without more formal training. Investing in them would be great.
What are some of the best things about your team?
I have a great, caring leader and the department I work at always tries to have engagement activities.
What does the leadership team need to get better at?
Stop doing "promotion freezes" which only hurt development and morale because they are trying to hit a bottomline
What's going wrong and how can it be improved?
Senior managers plan months and years in advance while needing to look more into what's going on now.
What's going wrong and how can it be improved?
salary increase to be competitive again in the existing market. tie in production bonuses to the real metrics.
What does the leadership team need to get better at?
Transparency and less micromanagement accross all boards. they are clamping down on things related to growth and professional development.
What's going wrong and how can it be improved?
Lack of communication from the operation to supporting departments, slow and inneficient staff in areas, an unreachable upper level management.
What does the leadership team need to get better at?
Practicing what they preach instead of pretending. Their lovely bonuses are blinding them from the struggless their base associates go through.
What do your coworkers need to improve and how could you work together better?
Assertive communication and having a better understanding of social interaction in the workplace, by that meaning not trying to throw people under the bus just to look better.
What is most positive about the culture and environment at your company?
At this point nothing really, the company has lost its aim and it is difficult as a middle level manager to encourage staff with the very limited resources available.
Why do you feel undervalued and what would make you feel better about your compensation?
Salary increase was promised two years ago by our country leader and it never happened. likewise, tasks only mount up on each other and no improvement on compensation or in the possible quarterly bonus.
Why do you feel undervalued and what would make you feel better about your compensation?
I handle a big team of staff level associates which is not common yet my compensation is similar and the quarterly bonus is edited in a way that impacts the total amount I could bonify.
Why do you feel undervalued and what would make you feel better about your compensation?
Our compensation is not competitive for Panama's current prices and the competition in our job market. Aditionally, changing bonuses and diminishing opportunities for overtime while having overloaded positions in which OT is needed does not help.
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