Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
The experience has been mixed, with some positive aspects like team collaboration, but challenges with communication, high call volumes, and workload stress.
What are some of the best things about your team?
working together to achieve goals
What do you like best about the leadership team?
A great leadership team is supportive, empowering, and fosters trust and collaboration.
Why do you feel undervalued and what would make you feel better about your compensation?
Lack of recognition; fair pay, growth opportunities, and feedback can improve this.
What is most positive about the culture and environment at your company?
The culture lacks support, collaboration, and open communication, leading to a feeling of disconnection and low motivation.
What's going wrong and how can it be improved?
Improving communication, reducing working hours, and hiring more agents would help balance workloads and prevent overwhelming call volumes.
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