Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
When I joined it was great, supportive, good wages, since then wages, perks, engagement, people development has been taken away. I feel stuck here as I can not get work elsewhere do to not having the apprenticeship that I asked for 3 years ago! Staff demotivated after losing out of perks.
What do your coworkers need to improve and how could you work together better?
Attitude of "I'm better then you" has development lately in certain team members, Favouritism of certain members means my manager does not pick up on inappropriate behaviours, believes them to be "charm"
What is most positive about the culture and environment at your company?
Consistent in their message asking us to "weather the storm". Not getting our hopes up for a better year next year. I already know I will not be earning more then Min wage come April or getting any further in my career
What does the leadership team need to get better at?
Valuing they staff Retaining existing and getting new clients in the UK Not cutting staff perks Planning company structure before making people redundant Would be nice to know what my job role will entail and who I will be report to in January
What's going wrong and how can it be improved?
Terrible uncomfortable office environment. Lighting causes eye stain, and headaches how many people. No quite or light controlled places to have breaks, all lights are on sensors, unable to switch off. Noise levels! No flexible working or WFH available for my job role, will no reasons given why.
Why do you feel undervalued and what would make you feel better about your compensation?
Not a competitive wage, paid min wage when the same role in other companies are paying a lot more. The only real "perk" was the holiday purchase scheme, support staff have now had this taken away as we are not paid enough to opt in for 2025. Apprenticeships have been stopped so no people development
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