Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
At the beginning, it was quite good, not great, but good overall. Now it's horrible and sickening.
Why do you feel undervalued and what would make you feel better about your compensation?
The salary should be higher, but mainly the value of the benefit "Vale-Refei?
What does the leadership team need to get better at?
Treat the agents as people and not just machines who are here to achieve a target.
What needs to change to make the company culture better?
The scale should not be so abusive. The charge for metrics should be not so abusive. Moral abuse is rampant in this operation (Airbnb) and the agents are getting sick.
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