Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
On the bright side of the job is the stability, I have improve on a personal level by getting better at what I do and how I personally do it, but I feel left behind underappreciated and even discriminated.
Briefly describe your overall experience at your company
I've learnt a lot about myself, I'm confident that my time here has helped me to become a better person, but despite my efforts and my great results I'm invisible to the company or rather and don't play the game going around that is the root of many issues.
What does the leadership team need to get better at?
Everything, starting with fairness and lawfulness.
What are some of the best things about your team?
Good sense of humor, helps in difficult moments to see things differently
Why do you feel undervalued and what would make you feel better about your compensation?
Lots of years of service, great behavior, better performance no opportunities or whatsoever
What does the leadership team need to get better at?
Be leaders not just executives with no clue what's going on with the base of the pyramid.
What makes you most happy at work?
When I truly feel that I helped someone, either on the phone or with a colleague that learnt something by working with me.
What do your coworkers need to improve and how could you work together better?
An important thing is not them per se, is seeing people with no attitude and little to no effort from the company to get them to shift that
Why do you feel undervalued and what would make you feel better about your compensation?
If you're always doing more than a fine job, with perfect behavior but still you have zero chances of advancement in the company, that's a clear picture what's wrong.
What needs to change to make the company culture better?
Respect for the employee, quit dividing the people between staff and non staff, look closely to the people that does the real job and the way opportunities are been provided and check even closer who's getting those chances.
What needs to change to make the company culture better?
Responsibility, accountability for everyone from top to bottom, but starting at the top, then try to make the environment less like a prison and more human by offering more to the worker to feel that surveillance doesn't mean you're less
What's going wrong and how can it be improved?
As I mentioned, is too much of a police state here, no room to grow in any sense, when the pace is not demolishing you as a person, there's this feeling of don't do this or that or else and no options, so there you have why people do not improve, stay or grow, and right now nothing seems to help
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