Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
it started great, I've endured some challenges that seemed reasonable but my previous supervisors made me feel like I was doing a great job but at this moment I just feel like the worst, I'm being tracked for every mistake I do and it just feel like everything I do is wrong and nothing is ever right
What is most positive about the culture and environment at your company?
The coworkers are funny and great
What does the leadership team need to get better at?
they should focus more on the team, to make them feel better, focus on the mental health of the employees, instead of shutting opinions down and penalizing the agents over minor details
What are some of the best things about your team?
the coworkers are the best part of being in this project, they are all so full of personality, they are funny and great, but is very much encourage to just not talk or interact with each other
Why do you feel undervalued and what would make you feel better about your compensation?
I do feel undervalued, our department does so much for the project and it seems we have a less flexible working environment rather than the frontline department which is getting more benefits, they can enjoy fun activities since they don't have a quota, and they are about to be paid the same as us
What's going wrong and how can it be improved?
they basically want robots that work all day, that never get sick, never show any kind of bad human traits or problems because as soon as we do we either get shut off or get in trouble, no room for mistakes or be vulnerable because there's a serious lack of empathy for the employees and their issues
Other Employee Reviews for Foundever
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