Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Happy with my independence and the trust at what i do but there are so many broken processes that need to be fixed. I understand the need to streamline but other centers are unique and require tailored-fit approaches inorder for the business to thrive
Briefly describe your overall experience at your company
I am able to execute my ideas without having to secure approvals all the time but our pay freeze and budget approvals are limiting us from making sure that our employee activities are consistently done to boost our agents morale.
What do you like best about the leadership team?
Drives balance in work and personal life.
What is most positive about the culture and environment at your company?
good initiatives to drive wellness and well-being
What is the best part about your compensation package?
Annual incentives and HMO benefits
What are some of the best things about your team?
Very independent and reliable in delivering to the expectations
What makes you most happy at work?
My peers and our agents who look up to us.
What are some of the best things about your team?
People are mostly resilient and would make things work even with little resources
What's going wrong and how can it be improved?
Too many chains of approvals that cause delays and untimeliness thus losing the essence of things.
What is most positive about the culture and environment at your company?
he company prioritizes creating a supportive and inclusive workspace where employees feel valued and encouraged to grow professionally.
What does the leadership team need to get better at?
High focus on financials is understandable but pushing for unrealistic targets is impacting our strategies and putting the leaders on the ground on a very tight situation.
Why do you feel undervalued and what would make you feel better about your compensation?
not for me but for our agents here in Palawan. They are earning very low salary not even enough to get by as cost of living despite it being outside NCR is very high.
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