Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Since the merger, it has been horrible.
Briefly describe your overall experience at your company
I love what I do, helping others. However, I believe that if rules are there they should be applied to everyone, not just some. There needs to be better support from the Team Leaders above the Coaches.
What are some of the best things about your team?
Everyone works together to help each other.
What is most positive about the culture and environment at your company?
The Coach and Team we have.
What's going wrong and how can it be improved?
Getting rid of the "favoritism".
What is most positive about the culture and environment at your company?
The most positive is the Team Leads that our Team has, we have 2.
What's going wrong and how can it be improved?
Everyone needs to be in compliance with PEAKOS. This is not happening. There is too much favoritism going on.
What are some of the best things about your team?
The fact that we get along and all work together as a team to keep our metrics up, as well as being connected.
What do you like best about the leadership team?
This is only in regards to my direct leadership (Coaches), they provide inclusion, excellent coaching's, guidance, a sense of belonging, and caring about each of us. I do not see this from some that are their leaders.
What do you like best about the leadership team?
In all honesty, since the merger it seems that the 'newer" side of the leadership team shows a lot of "favoritism" and not enough of everyone being treated the same. There are too many people who are not in line with PEAKOS,
Why do you feel undervalued and what would make you feel better about your compensation?
Having a better pay rate, benefits where we can afford to see the doctor, having VSP as our eyesight plan again. Starting the engagement for ALL associates in Teams, with the perks like we used to have in STC. Like winning items, occurrence buy backs, gift cards, etc.
Why do you feel undervalued and what would make you feel better about your compensation?
The cost of living has continued to go up, however our pay has not. We do not feel the need to get rich, however, we shouldn't have to struggle with paying bills, getting health/eye care, and necessities. Raising the pay health coverage with lower deductibles. Please bring back VSP for eye care.
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