Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
really bad. i wish sykes didn't merge with sitel :(
What is most positive about the culture and environment at your company?
i can't seem to think of any.
What are some of the best things about your team?
we are hard working and can persevere the stress but we are just human beings.
What does the leadership team need to get better at?
not putting a lot of pressure and workload to employees. the pay couldn't even compensate the physical and mental stress of overworked employees.
What's going wrong and how can it be improved?
again - handling too much accounts causing phyiscal and mental stress. they only looking at the ratio not the complexity of each programs.
Why do you feel undervalued and what would make you feel better about your compensation?
got a lot of programs being handled. with less people to handle the accounts. they dont seem to understand how each program works or how complex. >10 programs for a manager even a planner is too much. increase the salary permanently an incentives. do not look at ratio! look at the workload!
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