Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
15 years with the company, legacy Sykes employee, I've always felt proud and grateful with the company until it was acquired by Sitel. Since then it has felt like we don't have other mission but to make money, no matter the cost, including cutting incentives and benefits for employees like us.
What does the leadership team need to get better at?
Improve communication, set realistic expectations according to the challenges of the business.
What are some of the best things about your team?
Sense of unity, support, friendship and solidarity. All that while being competitive and produce great performance results
What is most positive about the culture and environment at your company?
This needs to improve. One positive thing is the fact that we're all in this together, whether it is the poor salary or the demands of the company for profits we all stick together and push through (for now).
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued when I look at a record of almost 5 years with no intend of reviewing salary increases. At the same time, the bonus (HPP) has become more unattainable after the finance and upper Ops team have modified the gatekeepers, I'm making less than previous years while performing better.
What's going wrong and how can it be improved?
I feel undervalued when I look at a record of almost 5 years with no intend of reviewing salary increases. At the same time, the bonus (HPP) has become more unattainable after the finance and upper Ops team have modified the gatekeepers, I'm making less than previous years while performing better.
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