Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Dissatisfactory, disappointed and unfortunate. As the best leaders we have known through the years were mostly forced to leave the company when the bosses that act as automaton arrived and brutality of company politics seem to move the pages of our fate.
What is most positive about the culture and environment at your company?
In relation to the recently passed question on work as being boring, not really boring but viciously enervating.
What are some of the best things about your team?
Does not complain, keep on working hard in spite of the unreasonable mandates of the higher ups, most of the time redundant and most of the time in a rush.
What does the leadership team need to get better at?
Try to sincerely listen to the frontliners like us, the part of the lowest level of the ladder before implementing inconsiderably idealistic type of change wanted to be implemented in a snap.
What's going wrong and how can it be improved?
Have the employees especially the ones who are doing the dirty job for the higher management be heard. Truly be heard and have us feel we are significant. Unlike how our senior managers and up let us feel.
Why do you feel undervalued and what would make you feel better about your compensation?
The higher ups kept on instigating the core of spoc ratio (which kept on adding numbers of workload over the employee) without considering the complexity of the program handled. One great and recent example is the mentioned incentive which has to be given to the performing employees (did not happen)
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