Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
This company needs improvement in many areas, but no concrete actions have been taken to implement meaningful changes. We are often just informed that things are "being worked on," without seeing real progress. We hope that employee feedback can be properly facilitated and genuinely heard. We also
What's going wrong and how can it be improved?
We feel like every day we're just being used. We don't feel productive, and there’s no initiative coming from t
What needs to change to make the company culture better?
The changes needed should focus on how the company retains its people. We feel like we’re just being used for personal gain, and it n
Why do you feel undervalued and what would make you feel better about your compensation?
There should be a salary increase or performance-based incentives for agents with perfect attendance, as this can help boost morale and encourage consistent attendance. At Harman, the incentive is only ?2,000, but agents ha
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