Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Foundever has been a valuable learning experience, and I appreciate the opportunities I've had. However, the current situation feels unsustainable. Upper management appears indifferent to our concerns, as past meetings often feel like mere formalities, showing a lack of genuine care for our issues.
What are some of the best things about your team?
team-work, they are friendly and willing to help
What do you like best about the leadership team?
Unfortunately, I don’t have positive feedback lately as the environment in my campaign feels burnt out. This team seems indifferent to this situation, making it feel like
What's going wrong and how can it be improved?
Upper management seems unconcerned about the ongoing discomfort and tension within the QA team due to the excessive workload we've been facing for months. This situation is troubling for all of us. While our supervisors are aware, the company's bureaucracy prevents any meaningful action.
Why do you feel undervalued and what would make you feel better about your compensation?
The QA position at Capital One - Foundever CR feels severely underpaid given our workload. We're taking on significant responsibilities from other roles while earning much less. Upper management's meetings often seem like empty gestures, highlighting a troubling lack of genuine concern for our issue
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