Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Thankful for foundever since this is my first job. However, the compensation and salary is not competitive enough compare with other BPO companies.
What's going wrong and how can it be improved?
The salary and compensation is not enough.
What are some of the best things about your team?
They are smart and well trained.
What is most positive about the culture and environment at your company?
Our LOB is more enjoyable than the other LOBs
What does the leadership team need to get better at?
They will need to have sympathy with the agents.
Why do you feel undervalued and what would make you feel better about your compensation?
A salary increase is no longer possible, but it might be beneficial to consider increasing the compensation for L2 agents—particularly those in the ECOM, AS, and Social Media tea
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