Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I have been able to advance my career in the past but not much left to do. It's a good company to get a basic salary and not have to worry about work outside working hours (does not apply to high management since they all seem so stressed).
What are some of the best things about your team?
Friendly and willing to help.
What is the best part about your compensation package?
Well I just got a bonus after almost 1 year in my role, we will see.
What does the leadership team need to get better at?
Continuous development, not just promote people and expect them to perform. Management and mid management often lacks communication skills and is not coached enough.
What is most positive about the culture and environment at your company?
The people. The company is good at sending positive messages but the day to day reality is different. Colleagues are what make me want to go to work, not high management.
What's going wrong and how can it be improved?
Lack of motivation, no sense of purpose beyond getting the money at the end of the month. FE needs to invest in continuous development. TMs and QAs get a basic training, higher roles not even that, they are just promoted and expected to perform.
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