Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
It has gone downhill in the last few years. I used to be very positive of Sitel. Now at Foundever, not so much.
What are some of the best things about your team?
Very broad knowledge and willing to share.
Why do you feel undervalued and what would make you feel better about your compensation?
The answer is in the question.
What is most positive about the culture and environment at your company?
Less and less tbh. It's all about cost savings and a bit of fun is being disallowed.
What does the leadership team need to get better at?
Stop with the knowledge drain. Empower employees. Reward valuable employees. But most of all, stop doing stupid stuff. Turning automated systems into manual work for teams in APC. We have tried long enough now to get the GCC etc. up-to-speed, the time and effort invested is not worth it.
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