Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Changes is very much needed in management and recruitment of new agents. I think it is a bit weak and room for improvement. I have given my suggestion and nothing happen after that :-(
What are some of the best things about your team?
I dont know my team, no idea what they look like or sound like.
What's going wrong and how can it be improved?
Team building and feel appreciated by mamagement, not just having a meeting when something is wrong.
What is most positive about the culture and environment at your company?
Lunch breaks, when I asked in the past for team building to my TM = nothing happen.
Why do you feel undervalued and what would make you feel better about your compensation?
What are the peaks and benefits for us who are working from home? No bonus system or "Friday Bar".
What does the leadership team need to get better at?
Listening to what system issues there are and be better to understand why it is an issue for first line agents.
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