Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
The company pretends to care for people, wanting to be seen as a 'great place to work' but it's all smoke and mirrors.
What needs to change to make the company culture better?
Better pay, better benefits, HOME OFFICE.
What's going wrong and how can it be improved?
Better pay, better benefits, HOME OFFICE, better system as the one in the computers is very slow and buggy, better connection, appreciation for what QAs do.
What are some of the best things about your team?
Speaking about the QA team, they're wonderful! If by "team" it's also meant to reflect CS agents and Team Leads, then the bar drops a LOT, as these seem to consider QA as 'enemies' when we're only doing our job and trying to help others improve.
Why do you feel undervalued and what would make you feel better about your compensation?
The Quality Analyst job is very taxing on one's health, especially psychologically, with consistently increasing demands, bugged system, slow connection, being seen as an 'enemy' by others, not being allowed more than 2 sick days a month and getting paid less than all other staff members.
Other Employee Reviews for Foundever
×