Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
When it was Sitel, it uses to value the employee. Now feels very unvalued. Need to work on salary structure and incentive plans.
What needs to change to make the company culture better?
Way of working. Management to some extend.
What are some of the best things about your team?
Teamwork and assistance towards each other.
What's going wrong and how can it be improved?
Doesnt feel valued. If management can involve and assist to grow rather than keep blaming.
What does the leadership team need to get better at?
Implementing more ideas and assist with time management. Hear the employees and help them rather than complain and issue warning letters.
Why do you feel undervalued and what would make you feel better about your compensation?
Work allocation should be discussed and check if achievable. If not then should change it for the next month. Should make one feel more valued and countable than be blamed all time. Also, some incentive plans should be initiative.
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