Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
My coworkers/teammates and the time spent with then is the only reason I have been able to continue working in with our company.
What's going wrong and how can it be improved?
Too much negativity in the work environment, unrealistic expectations in terms of work and not following the rules set by the client. In order to improve be more supportive of the employees and don't think of them as machines.
What needs to change to make the company culture better?
The same things that I have highlighted in my answer to other questions, the leadership team needs to be more transparent with the clients and set realistic achievable goals with the agents and support staff and also acknowledging their achievements.
What does the leadership team need to get better at?
Needs to work on setting realistic goals and work allocation that are actually possible to achieve in one working day instead of blaming the employees for not achieving the unrealistic goals. Additionally, compensations need to be given as per the work that is expected to be done by the employee.
Why do you feel undervalued and what would make you feel better about your compensation?
The fact that the leadership team keeps on putting pressure on the support staff instead of looking into the root cause that are the underperforming employees makes me feel undervalued as a per for the support staff. Also, the amount of work that is expected does not justify the compensation given.
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