Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Been 4 years already and so far I've seen a lot of good changes, not only talking about respect, development opportunities and a more commited Mgmt team, I'm really proud to belong to Sitel family, will love to have the chance to visit other locations and learn best practices.Just bring new clients
Briefly describe your overall experience at your company
If this is your first job is a great way to learn form experienced people, if is not, then I'm pretty sure you will still get the chance to learn new skills and have the opportunity to grow and become a leader too.
What is the best part about your compensation package?
The food vouchers and the savings fund.
What do you like best about the leadership team?
That is a diverse leadership team, with new ideas and initiatives.
What are some of the best things about your team?
All of them have a lot of experience in their current role.
What do you like best about the leadership team?
Sitel has really good initiatives for development, coaching, fun activities and here in Mexico we've seen good changes and i believe Management team is really commited.
What makes you most happy at work?
The opportunity to meet new people, understand their needs and recognize their achievements. At least try to change a little bit the perception they have, in any opportunity or interaction I have with them.
What is most positive about the culture and environment at your company?
The fact that everybody is willing to help the frontline associates, sometimes I think they even take advantage of this, but at the end that helps build a reputation of a company that cares about their people.
What makes you most happy at work?
Learn best practices from coworkers from different countries via Workplace and that is not always about work, you can also have a lot of fun with the fun activities like free dress code,,jump on a trampoline, stressout activities, contribute to community via Footprints etc..
What is most positive about the culture and environment at your company?
That frontline associates really enjoy the working environment. We have a lot of tenure agents with more than 5- 10 years in the company and that's only possible if you offer a good working environment, obviously there's still things to be change but I believe we are on the rigth track.
What is the best part about your compensation package?
I like the fact that team and site performance is rewarded every quarter, it makes you accountable about what your contributing to the Site. I will asked only to have a greater percentage in food vouchers that really will help me a lot, no concerns about salary and the rest of the benefits.
What are some of the best things about your team?
We are commited with the goals of the company, and we've tried on these last months to communicate the global vision of the company to the rest of the team and let them know about all the new initiatives that Sitel has for them. We want more participation and recognition, we will love new logos!
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