
Teaching people to do the job right.
They try hard to do a good job.
I have never met them. There is no "best" thing to report.
It appears as if the company is trying to be interested in opinions of the managers and agents.
More money; 20 years at this company and I'm paid the minimum allowable salary in the USA. Bonuses for LS are not within our control and have little to do with what happens while agents are in training.