Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Career development trainings and mentorship is a plus.
What do you like best about the leadership team?
Knowledge and skills development support
What do you like best about the leadership team?
Mentoring and management skills shared.
What needs to change to make the company culture better?
Performance-related pay to deserving associates.
Why do you feel undervalued and what would make you feel better about your compensation?
Competitive compensation and salary alignment based on campaign assignment and consistent performance.
What are some of the best things about your team?
I have few agents that shows leadership skills and are reliable in times of performance needs.
What makes you most happy at work?
Thinking I have a job and still getting paid every 13th and 28th of the month to support my daily needs.
What are some of the best things about your team?
Majority understands the business need and go out of the box to meet client standards. Consistent performance with minimal supervision and proactive sharing of observation within the team.
What needs to change to make the company culture better?
Faster approval of promised financial benefits such as basic pay increase. Make each department perform so others will not have to carry the task. Such as Coach performing Workforce and Report Analyst task.
Why do you feel undervalued and what would make you feel better about your compensation?
Moved to a campaign that has higher basic pay bracket and working hard to keep the campaign performing amid pandemic and WFH set up of direct reports, no basic pay alignment until present except for the rank & file being supported. Handling alone 27 agents down to 21. No QA, no trainer.
Other Employee Reviews for Foundever
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