Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I've been with the company in many different roles over almost two decades, so a brief summary is impossible. However, the last ten years has been pretty fantastic. I have learned a ton of new skills and I've had the opportunity to grow so much thanks to a handful of amazing managers.
What makes you most happy at work?
Challenging projects utilizing systems and data I am unfamiliar with, and generally things in which I am able to learn something new.
What is most positive about the culture and environment at your company?
There is an attempt at recognition of all employees: tenure, achievements, etc. Events and meetings in which employees are recognized happen regularly.
What are some of the best things about your team?
Everyone on my team is eager and willing to help any other member with any problems we may encounter. There is a strong sense of support, even among virtual team members.
Why do you feel undervalued and what would make you feel better about your compensation?
We are given goals, asked to create goals, and evaluated on these goals annually, but despite the outcome, nothing happens. It's a waste of everyone's time. Performance goals without merit increases is a waste of everyone's time. We need and deserve pay raises for long-term high performance and COLA
What does the leadership team need to get better at?
Compensation. Pay raise. "Community" and "Family" and the like don't pay the bills. Rent goes up, gas goes up, electricity rates go up, salaries stagnate. There should be a path to higher pay that doesn't involve finding a new employer. Regular pay raises for performance and COLA need to happen.
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