Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Sitel is provides opportunities for people though sometimes politics is still unavoidable . The company can do better when it comes to employee benefits and compensation particularly to loyal employees who are still awaiting for that breakthrough.
What needs to change to make the company culture better?
Managers should learn how to handle their people better.
What are some of the best things about your team?
knowledgeable, enthusiastic, tech-savvy some of them needs more development
What's going wrong and how can it be improved?
Managers should learn how to fairly handle all their employees. Some would even degrade an employee to show retaliation to their subordinates.
Why do you feel undervalued and what would make you feel better about your compensation?
Merit increase is never fair. Managers would choose whom to prioritize especially those who are from the same campaigns. Performance of the employees from campaigns that closed down are no longer substantial and therefore, appropriate increase was never provided regardless of the performance.
What does the leadership team need to get better at?
Managers would say to care about the people but do not really practice what they preach. They only choose the people they wanted to help. Managers wanted their subordinates to follow blindly and would retaliate when questioned. Not all Managers know how to appreciate their people
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