Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
It has been great, I've learned a lot, met a lot of great people who have supported me. However, there could be better follow up on leaders to make sure that they are doing all their tasks describe on job description. If not complying, remove give the opportunity to someone else who will value
Briefly describe your overall experience at your company
It has been very great full for the growing opportunities, but I considered that we have so many talented people who are disregarded to be developed. Talent is not appreciated if you don't agree with the ideas of the Managers/account leads and it is disappointing
What are some of the best things about your team?
They could support each other if needed
What makes you most happy at work?
Interacting with my people, helping when possible
What makes you most happy at work?
interact with agents, coaches, learning from the client
What are some of the best things about your team?
Reliability Diversity When it comes to get something done, you can count with them, but not always
What is most positive about the culture and environment at your company?
That there are growing opportunities, even when it is known to be limited only to the people that may be closest to the boss
Why do you feel undervalued and what would make you feel better about your compensation?
No interest of my leaders on following up on salary rise, even when they are that there are other managers getting better paid than their people. No recognition
What do you like best about the leadership team?
To look more to invest on their people, care more about their moral and nor only see the employees as a number. There have been several changes and it seems that Sitel Values have been lost lately
What needs to change to make the company culture better?
Go back to have a more set developmental plan. There is no follow up or willingness to develop those who seem to have the necessary skill for a job position. Stop having favoritism or priority to friends only.
What does the leadership team need to get better at?
Communication, being honest and getting aligned with the requests they have. As well, taking more time to develop their people. They usually have the "too busy" card to not spent time for teaching and followimg up on us. There is no succession plan.
Why do you feel undervalued and what would make you feel better about your compensation?
There are other call centers who paid better at my position, Coach, as well they have better wages for agents. It would be great to reconsider how the budget is being used and have it allocated for the ones who make it possible with the customer
Other Employee Reviews for Foundever
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