Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
It's getting worse. Years ago (until 2015/2016) I appreciated the culture at my site and I enjoyed going to work. Meantime my feeling: it's opportunistic & insider relationship from top (MD) to bottom (Site, HRM, LM). Short term no problem, mid-/long-termed I have some doubts reg sustainability.
What are some of the best things about your team?
We trust and respect each other. Open communication
What makes you most happy at work?
Working with the campaign team maids & developing them. Some friends at work.
What does the leadership team need to get better at?
Understand GOS and its principles. Almost everything is 'tick the box', quantity, not quality. I do not feel very respected and I'm suffering under decisions taken from my leadership team, which clearly influence my project negatively.
Why do you feel undervalued and what would make you feel better about your compensation?
Salary increases almost impossible. From line manager there's always a "proper" reason to reject it. Life became more expensive since 2015, salary remains on old level. NH management from external start with higher salaries. Line Manager takes decision with negative impact to my project financials
What is most positive about the culture and environment at your company?
In my site (DUS) I can see only very few positive things (building/location). Environment/culture is oportunistic. Be bold (raise your concerns in a constructive way) is a kind of NoGo --> it's more about saying "Yes", "no problem", "everything will be good". This is not the necessary basis for CI
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