Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Sitel as a company is excellent, I have been here for 20 years and will stay another 20. But how local managers behave and the skills they have is not at the level it should be for their positions, missing to correctly channel the Sitel core values down to people
What do you like best about the leadership team?
Focus more on performance and getting the job done than elevator gossips and lobbying
What do your coworkers need to improve and how could you work together better?
Getter better training and preparation when onboarded in management positions, especially about leadership and communication skills
What is most positive about the culture and environment at your company?
The Sitel values as they are envisioned globally by the company and not how local managers see it
What makes you most happy at work?
The possibility of making a positive difference in the life of people that are under my umbrella and ensure our clients and their customers have an outstanding experience
Why do you feel undervalued and what would make you feel better about your compensation?
Basic things such as better work material (equivalent smartphone, PC, headsets) as other people in my position and equal opportunities when applying for a promotion, based on performance instead of lobbying and paying back favors
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