Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I've been with Sitel for almost 17 years and it's been an interesting journey and valuable learning experience.
What are some of the best things about your team?
They make an effort to be transparent whether sharing good or bad news/info.
What is most positive about the culture and environment at your company?
I appreciate the effort put forth in recent years to be more inclusive.
What makes you most happy at work?
It's been most valuable to work with different colleagues and learning from those experiences.
What does the leadership team need to get better at?
Better compensation especially at the rank and file level, better communication about goals and changes especially related to COVID-19 mitigation strategies, retention of legacy benefits like Executive Check-Ups/APE for managers and the Early Retirement Benefit.
Why do you feel undervalued and what would make you feel better about your compensation?
Even though some actions were taken in 2019 towards more competitive compensation and benefits packages, these still seem to be lower salary rates and more limited benefits packages when compared to other major BPO organizations.
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