Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
However, it's being great so far one year ago things started to change and SITEL did not. We are way behind compare to other BPOs.
What do you like best about the leadership team?
How resourceful and creative we are.
What is most positive about the culture and environment at your company?
The people! Here we have very talented people.
Why do you feel undervalued and what would make you feel better about your compensation?
I'm an OMTT with OM responsibilities. This to say, SITEL should pay their people for their skills no matter how big or small the campaign is. Having a small account does not mean you are doing less.
What are some of the best things about your team?
We are resourceful, always thinking ahead of time and doing what is even out of our hands to make things happen. We become anything we need to become (IT, psychology, coaches, CI, RTA, QAs), even if is not our job.
What's going wrong and how can it be improved?
I'm no longer engaged with SITEL, my people are my engine. I'm disappointed about how much we tell to be people first, but in reality, is just about numbers. Virtuality changed everything, but we keep on seeing things like if we were B&M. There is no balance between money and humanity!
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