HGS USA LLC Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
I was able to move from just doing phone work to emails and live chats within my first 6 months.
Review from Customer Support Dept
What do you like best about the leadership team?
They are great at leading.
Review from Customer Support Dept
They were understanding of issues outside of work.
Review from Customer Support Dept
It's a very positive environment.
Review from Customer Support Dept
Very kind and considerate to my needs. They are also good at coaching you and making sure you know what you need to do.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of HGS USA LLC yet.
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What is the best part about your compensation package?
The best part of my compensation package is the health insurance.
Review from Customer Support Dept
The account I'm on rewards you for sales and everybody is nice.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of HGS USA LLC yet.
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What are some of the best things about your team?
My team supports one another.
Review from Customer Support Dept
There's a large turnover as call center work isn't for everyone, but the people who stay are great at what they do.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of HGS USA LLC yet.
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What is most positive about the culture and environment at your company?
I work from home so the environment is always positive.
Review from Customer Support Dept
It's lively and happy, everyone gets along for the most part
Review from Customer Support Dept
We are supportive of one another, accomplishing our goals together.
Review from Customer Support Dept
You are fairly compensated for what you do and the people you work with and for are all kind and want to see you do great. The training period is incredibly helpful for my account as well.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of HGS USA LLC yet.
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What did you like most about the interview process?
It was all through the phone and internet.
Review from Customer Support Dept
Friendly straight to the point
Review from Customer Support Dept
How fast and easy it was.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of HGS USA LLC yet.
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What makes you most happy at work?
There aren't any Outlook reviews of HGS USA LLC yet.
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What's going wrong and how can it be improved?
Better pay and overall better opportunities for career advancement
Review from Customer Support Dept
The pay can be improved and more people would want to go to work.
Review from Customer Support Dept
Employees should be paid more for their hard work. The attendance policy should be less strict in order to facilitate a better work/home life balance.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of HGS USA LLC yet.
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What would you most like to see improved at your company?
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