Inside Real Estate Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
it's a great company. No company is ever perfect, but this is a really great spot for me
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
I like this job and company and I feel like I have more opportunities here
Review from Customer Support Dept
What do you like best about the leadership team?
We've grown a lot over the past couple of years, and they have kept us moving in the right direction and leading the industry
Review from Customer Support Dept
really experienced leadership team, and I think they have a vision for where we are going as a company
Review from Customer Support Dept
There is a lot of experience being brought in. Solid understanding of the market and the needs.
Review from Customer Support Dept
They are very good about keeping the team informed on the direction of the company. They are making a huge effort to create a great working environment.
Review from Customer Support Dept
I like that they have trust in their team, and allow the team to work freely, provided work gets done.
Review from Customer Support Dept
What does the leadership team need to get better at?
Company communication. There are new things that are introduced to the public and employees are not made aware until after the fact. There are so many avenues that employees are expected to keep track of - ie, FB, Confluence, Email, etc. Overwhelming..
Review from Customer Support Dept
What is the best part about your compensation package?
I like the fact that we're regularly reviewed with our mgr and get to look at how to grow
Review from Customer Support Dept
I always want to make more, but it is fair for where I'm at in my career
Review from Customer Support Dept
The compensation seems fair and about with the market
Review from Customer Support Dept
Having a retirement fund option is my favorite part. I would love it even more if the company matched what is paid in.
Review from Customer Support Dept
Salary is fair for my position, and I appreciate the 10 days of PTO with my current tenure and the possibility of that going up as my tenure increases. Free snacks in the break room are great.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Particularly in the benefits arena. 401k matching, a better 401k provider, better PTO, better opportunities for commissions and bonuses. Higher Salary.
Review from Customer Support Dept
Having an opportunity to earn a more frequent bonus or incentive.
Review from Customer Support Dept
I believe the pay is on the lower scale of comparable positions
Review from Customer Support Dept
I feel I am a little under paid for what I do.I feel I bring more value to the company than what I’m paid for.
Review from Customer Support Dept
I feel I work 150% at all times and enjoy the work I do. I worry that I am undervalued based on compensation for my level and amount of work I do. I am confident, however, that this will improve come review season.
Review from Customer Support Dept
What are some of the best things about your team?
We try to keep meetings to a minimum and get to the things that make a difference for the customers
Review from Customer Support Dept
We have good mojo together. The team knows how to work hard but still have fun
Review from Customer Support Dept
Good team - like the people I work with and the office environment is fast pased, but fun
Review from Customer Support Dept
The team is very easy going and incredibly helpful. There are good vibes all around, and everyone gets along, which is great.
Review from Customer Support Dept
We are effectively able to keep both professional and fun personal relationships with each other that makes the workplace more ejoyable
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I feel like, for the most part, we do really well. We get the job done. However, I feel like there is a lack of vision and desire to go above and beyond. I believe that we need more career development opportunities that are employee led.
Review from Customer Support Dept
I feel the level of pay for what they are expected to do is not on par with other SaaS companies. Very hard to keep co-workers devoted.
Review from Customer Support Dept
We have a small team. half new half old.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The focus on customer success. Never perfect, but always working on it
Review from Customer Support Dept
The ability to still have a good time and support each other while working hard toward our goals
Review from Customer Support Dept
We don't have micro-managers and are allowed to do our work. This allows us more flexibility.
Review from Customer Support Dept
Good environment and we like to have fun but get a lot done
Review from Customer Support Dept
The fun. No one stops the team from having fun, joking around and laughing. At the end of the day, we all know that we can mess around, but still do our job.
Review from Customer Support Dept
What needs to change to make the company culture better?
A better belief in our product. With as many great things going on, there are also some major failures in our system and its use. I wish management acknowledged the issues instead of brushing them off to the employees as if all the other positive things outweigh any failures.
Review from Customer Support Dept
What did you like most about the interview process?
in interviewing, I felt like I was being asked real questions that were pertinent, not the nonsense that sometimes comes up
Review from Customer Support Dept
I liked that the people at the company are real. I felt like there was a lot of opportunity without a lot of politics
Review from Customer Support Dept
I liked the openness and lack of defined qualifications. I was told that although they were looking for specific qualifications. What I mean by that is if the best candidate does not have all of the qualifications, they will still offer.
Review from Customer Support Dept
I only had to interview once with all parties involved.
Review from Customer Support Dept
The interview process wasn't hard, but I liked that they seem to b looking for the best people - it makes the job better for all of us
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Inside Real Estate yet.
Be the first to contribute a review.
What makes you most happy at work?
I like being able to learn and see our products continue to improve every day
Review from Customer Support Dept
Probably the little perks - things like unlimited snacks and drinks, little fun games at our company meetings, evenings out with the team
Review from Customer Support Dept
Feeling successful. I really like when there is an issue that I can resolve and get a win. I also really like it when I am given more trust.
Review from Customer Support Dept
When our system works the way it is supposed to. Too often, we have issues with the basic functionality of our system that just causes issues throughout the whole day.
Review from Customer Support Dept
Knowing that when a client upsets me, or I'm having a bad day, the team has such carefree spirits, that it turns my mood around quickly.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Management/Executives tend to focus on numbers way too much and offer very little praise to employees for all that has been accomplished. Always expecting more and have offered no incentive such as a pay increase. Seems that managers/supervisors are praised for their employee performances.
Review from Customer Support Dept
We just have a small team (5), 2 are new and 3 are seniors. there's just not enough coverage to handle all calls, chats, emails.
Review from Customer Support Dept
Being able to contribute to the success of the company while interacting with fewer upset clients.
Review from Customer Support Dept
Working 10+ hour days just to get expected workload done.
Review from Customer Support Dept
What do you like best about your company?
I like the culture and work ethic of our teams.
Review from Customer Support Dept
What would you most like to see improved at your company?
Adding vision to benefits plan and sticking to decisions that are made.
Review from Customer Support Dept