Jo-Ann Stores Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
complete lack of training for all employees including the store manager
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
There aren't any Leadership reviews of Jo-Ann Stores yet.
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What does the leadership team need to get better at?
LEADERSHIP, COMMUNICATION, RESPECT FOR EMPLOYEES
Review from Customer Success Dept
Stop nepatism..if there is an issue with the employee.. don't say it in front of other employees..telling staff to work faster especially at this time of year. Especially during covid when everyone is working hard and being treated badly by customers.. customers have gotten so mean
Review from Customer Success Dept
What is the best part about your compensation package?
I teally do not know
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
zero benefits for part time employees
Review from Customer Success Dept
Pay rise.. especially during this covid period..okay $2. more but that's going away even though covid still exists.. sanitizing dealing with customers..so many bopis orders that more staffing is needed..cashier's cannot take out orders and tend to long lines at the same time..
Review from Customer Success Dept
What are some of the best things about your team?
Coworkers are nice, management is incompetent
Review from Customer Success Dept
All are friendly and cooperative
Review from Customer Success Dept
NO drama! We all encourage and support each other.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
They need to be more team players and not competitive towards one another .especially during this pandemic.. management needs to be more supportive
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Leaving the building and not turning back
Review from Customer Success Dept
I enjoy working with the customers and helping them to have a successful project.
Review from Customer Success Dept
Dont know yet right now
Review from Customer Success Dept
New hires are not properly trained..one sees potential..I enjoy working with co workers that are team players ..will work regardless of their feelings towards others..it's called maturity
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Hired during the interview, very nice.
Review from Customer Success Dept
Bery comfortbale and very easy
Review from Customer Success Dept
My previous manager seemed to hire more people with some type of crafting/hobbies that benefits our customers..new management hires friends and family and young ones that have no hobbies or do any crafting.. that's been the downfall
Review from Customer Success Dept
What would you improve about your company's interview process?
Let interviewees know they're in a group interview BEFORE they show up for the interview
Review from Customer Success Dept
What makes you most happy at work?
Feeling productive and the customers
Review from Customer Success Dept
What's going wrong and how can it be improved?
Not lately..staffing and training is horrible..no support..mailers are misleading.. customers upset about the wording..are rude and I wish signs were up saying please have all your coupons ready at the register..
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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