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Customer service, quality and development in managing appointments and responses to customer concerns, and questions, and their call back request. Complaints that are poorly handled and rarely handled by Kaiser. They fail to respond to phone calls. Or make excuses why they did not call for so long.

Other Employee Reviews for Kaiser Permanente

What needs to change to make the company culture better?

Change the expectation that one person can do the job of three.
Environment review

What are some of the best things about your team?

I love my team, they are great to work with
Team review from IT Dept

What's going wrong and how can it be improved?

Work life balance is hard to achieve
Outlook review from Operations Dept

Briefly describe your overall experience at your company

I never want to work anywhere else!
Review from Marketing Dept

What do you like best about the leadership team?

Truly care about employees and our members.
Leadership review from IT Dept

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