LegalZoom Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I love working for LegalZoom and would be proud to recommend this company.
Review from Customer Support Dept
This company cares about our mental health. Communication is key.
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What do you like best about the leadership team?
My team is always supportive and provides positive feedback.
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They are easy to talk to if I ever have an issue.
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I like that when coaching is needed to do better as an agent it is given to us immediately.
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Executive - Nothing, My Leadership - They are attentive, and care about what needs to be done
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They actually listen to the employees and take action on any feedback. I feel valued as a person.
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What does the leadership team need to get better at?
Well first of all this isn't my aniversary. Secondly, one of your outgoing managers told me my contribution to this company was insignificant (maybe because his team lost a competition due to my contributions). Thirdly there is no acknowledgement of what an employee is good at, where they might do r
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What is the best part about your compensation package?
The benefits are amazing and the extra little perks we get from our team help keep the moral up.
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the bonuses are based on my work, there is no cap for bonuses
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Wellness subsidy and paying for phone bill is nice.
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Why do you feel undervalued and what would make you feel better about your compensation?
I do feel valued as an employee, but I am upset with some changes that have happened in the past year. Specifically confused as to why they took away our wellness week.
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I feel undervalued because I do not feel appreciated. I think coming from upper management and being compensated for all the hard work I have done and accomplished would make feel better. Even giving us additional vacation time.
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I have lost a over half what I was making in bonuses and your NPS is unfair as it provides no way for customers to critique LZ wo it 'being about the employee'. Also min wage in our county is not met by the company in regular pay. Our ins is really good but I am going to drop it due to living costs
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More money. Inflation is at almost 8% and I got a 2% raise, meaning I effectively lost 6%
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It's my 10 year anniversary and all I received was as email for this survey.
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What are some of the best things about your team?
I feel like we are a true team, we always step up to support each other when needed and we have a lot of fun. I look forward to coming to work.
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My team has great communication skills
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We are like a family, we support each other, make each other laugh and we have a great time working.
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Our team works well together and I can trust them. My new manager is very good and fair.
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We all work together, on everything.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
We are all supportive of each other and there is a diverse work environment.
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How polite and professional everyone acts towards each other
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My favorite thing about the company is the diversity and inclusion efforts.
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My team is one of the best customer service teams I have ever been on in my life.
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My old co-workers, our HR team, current management.
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What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Teamwork and collaboration , I love this team
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Getting to work from home.
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Getting to help people with their businesses.
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What makes me the most happy at work is making sure my customer's are satisfied and the end of each call. The positive feed back I get from them advising me how I was able to resolve their issue.
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Receiving recognition for the hard work I contribute to my team.
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What's going wrong and how can it be improved?
We have a lot of IT issues that hamper us in assisting customers and create problems in general. We need better servers and IT intergrations. It would also be nice to see development or people going to positions where they would be more useful and engages. I hate the obsessive 'wokeness' in meetings
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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