LexisNexis Risk Solutions Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Great people, Great Exec. Training opportunities, good perks
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Approachable and friendly - open door policy
Review from Customer Success Dept
They are open and transparent about the Vision, Culture and Goals for the future and how we each play our part in meeting these. They provide regular updates on progress on how we are performing to meet our targets
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Always forward thinking and genuinely care about employees
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They walk their talk. Leading by example is basic by still massively effective.
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What I like best about my leadership team is their clear vision and consistent support. They create an environment where I feel valued and encouraged to grow.
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What does the leadership team need to get better at?
Promotions should be encouraged and supported
Review from Customer Success Dept
encouraging transparency and collaboration across the business as well as bringing that knowledge back to their teams. Leadership likes to talk to each other but only shares information downward in pockets and in some cases not at all.
Review from Customer Success Dept
Work with individuals to be challenged for growth as they request, communicate, what is happening communications only move upward, and allow visibility instead of shoving everyone to the background.
Review from Customer Success Dept
communication, transparency, respect, and collaboration are completely void within the group. Leadership brings no ideas or information back to empower its team and expects the team to chase down strategic updates on its own. Many team members are ignored for weeks or months.
Review from Customer Success Dept
Leadership needs to do more to show appreciation. Also, pay and benefits (medical, PTO, etc.) need to be addressed and increased.
Review from Customer Success Dept
What is the best part about your compensation package?
Company bonus, private health care, good pension scheme
Review from Customer Success Dept
Private health Care, Bonus structure ,
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Comprehensive and lots of options
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That I don't have to worry about my health or retirement.
Review from Customer Success Dept
The best part of my compensation package is the competitive salary, which reflects the value of my contributions.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better/more affordable medical benefits. More perks/discounts. Better pay.
Review from Customer Success Dept
More compensation, salary hikes and promotion opportunities
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The annual increment rate is too low.
Review from Customer Success Dept
I have been almost 9 years in the company, and my salary does not reach midpoint of my current job profile yet.
Review from Customer Success Dept
It has been documented that our pay is much less than that of our peers. I would love to see LNRS move to an unlimited PTO policy; I would be a lot kinder to myself if I knew I could take time off as needed without having to be concerned about whether or not I have PTO available.
Review from Customer Success Dept
What are some of the best things about your team?
Genuinely care about each other. We have a good laugh
Review from Customer Success Dept
We work together collaboratively, someone on the team is always willing to help when needed, no one has to struggle alone without support
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Everyone has each other back. Very supportive environment.
Review from Customer Success Dept
Collaborative and supportive. We have worked hard to create a culture of supporting each other and it is completely ingrained in our DNA now.
Review from Customer Success Dept
The best thing about my team is the strong sense of collaboration. We support one another and share knowledge freely.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Take more responsibility and accountability.
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It's not my coworkers, but management has caused tension in the team and each person on the team trying to out do the next person
Review from Customer Success Dept
Less talk more action. Everyone is afraid to do anything. People are afraid of change, and not willing to explore new ways of doing things.
Review from Customer Success Dept
In the level I am at we like true collaborators with analytical minds.
Review from Customer Success Dept
They need sensitivity at D&I training. There are a lot of micro aggressions that go unchecked, leaving POC feeling ostracised and unfairly targeted
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
We support each other. Root for each others success. There is a no blame culture in my department
Review from Customer Success Dept
It embraces everyone for being themselves and values that each person brings something to the party
Review from Customer Success Dept
it is all inclusive and is proud of that fact
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Being supporting of each other.
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I value the sense of family in the workplace.
Review from Customer Success Dept
What needs to change to make the company culture better?
Culture is good on the whole, I think the company is doing a good job here.
Review from Customer Success Dept
Better selection of senior director/VPs that promote Transparency, Encouragement, & Empowerment. These layers impact a high number of directs that can strengthen or destroy company culture in short order.
Review from Customer Success Dept
More focus on business. Most of the emails / communications are not about the business at all.
Review from Customer Success Dept
Stabilization of executive politics and bureaucracy
Review from Customer Success Dept
There is an extreme focus on metrics and paper work from the top of the company. A nice looking report not blaming someone's department is way more important than a happy customer. I think the quality of our products should be more important than being able to blame another department for your own s
Review from Customer Success Dept
What did you like most about the interview process?
It was a mixture of presentation, interview questions and demonstration of skills
Review from Customer Success Dept
Our recruiters keep the interviewee in the loop and keeps them informed
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
I know what is required of me. I am not micro managed and truly love the team i work with
Review from Customer Success Dept
Providing my clients with excellent service, being able to resolve their pain points with the solutions we offer and my team they are a wonder group of people who support each other
Review from Customer Success Dept
Always a challenge and great support from my boss
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Seeing growth in my team.
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What makes me feel happy at work is feeling valued for my efforts, helping others and learning more each day.
Review from Customer Success Dept
What's going wrong and how can it be improved?
immediate manager is the least collaborative people leader ever encountered. The performance of this individual is generally manipulative and untrustworthy. The entire team generally avoids interacting with our immediate manager as much as possible
Review from Customer Success Dept
The company should listen to these EOS surveys. Resources are wasted under poor leaders.
Review from Customer Success Dept
Jobs are going to REPH and the jobs they have over there now, the teams don't respond to emails, they lack knowledge to problem solve or think outside of the box. It has caused more work for me and current team. Which is not good customer experience.
Review from Customer Success Dept
Poor leadership, fear of reprimand for anything, poor communication from leadership, segregation and segmentation of all departments to an extent that all parts of the team feel like they are on an island.
Review from Customer Success Dept
The only teams that seems to have budget for face to face are Sales. Other groups have gone 6+ years without have a face to face meeting.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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