Liberty Tax CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Beyond dealing with some very unhappy people, work is not a bad place to be
Review from Customer Support Dept
What do you like best about the leadership team?
We are a small group that is always there for eachother
Review from Customer Support Dept
its very nice ,communication is good
Review from Customer Support Dept
What does the leadership team need to get better at?
Following the Lberty schedule of recommended activities for a successful business and following tax law related to customer information and storage of personal client information.
Review from Customer Support Dept
Being more involved at the customer level and not trying to run on autopilot.
Review from Customer Support Dept
The ceo changes are constant this year and employees are rarely notified of the change
Review from Customer Support Dept
What is the best part about your compensation package?
The bonuses and the extra money just for giving out netspend cards
Review from Customer Support Dept
good bonus, hourly is a little low
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Higher wage compensation for downtime.
Review from Customer Support Dept
Paying barely above minimum wage for a job requiring annual continuing education and other certification requirements is not reasonable.
Review from Customer Support Dept
The rate of pay is not comparable to the qualifications required, or the unpaid training I must do each year to continue my employment
Review from Customer Support Dept
What are some of the best things about your team?
We like to do taxes and have fun doing it
Review from Customer Support Dept
We have a cohesive team who support each other by sharing new knowledge and giving great customer service.
Review from Customer Support Dept
its team work and it works
Review from Customer Support Dept
I work with an excellent group of people who are helpful and always available
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to apply themselves and diligently improve their knowledge base of the tax codes.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Its a family oriented place where even kids are welcome
Review from Customer Support Dept
it is a safe environment to learn, grow, ask questions, and provide the best customer service
Review from Customer Support Dept
What needs to change to make the company culture better?
Listen to staff and implement change accordingly.
Review from Customer Support Dept
What did you like most about the interview process?
It was laid back and I knew I had the job right away
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Liberty Tax yet.
Be the first to contribute a review.
What makes you most happy at work?
I love doing tax returns!
Review from Customer Support Dept
Savings clients money on their taxes. Educating them to plan for upcoming changes.
Review from Customer Support Dept
the clients you get to meet and talk to
Review from Customer Support Dept
The people I work with
Review from Customer Support Dept
What's going wrong and how can it be improved?
The office I work at has no organization. Files are everywhere and client data is exposed routinely.
Review from Customer Support Dept
What do you like best about your company?
The people I work with make it great
Review from Customer Support Dept
What would you most like to see improved at your company?
More clients each year for more returns for a larger bonus
Review from Customer Support Dept