31
NPS
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MAC Cosmetics is ranked #43 in Top Brands for MillennialsAwards & Recognition
MAC Cosmetics is ranked #43 in Top Brands for Millennials
Awards & Recognition
About MAC Cosmetics' Brand
MAC Cosmetics, stylized as M A C, is a cosmetics manufacturer founded in Toronto and now headquartered in New York City . MAC Cosmetics’s brand is ranked #74 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of MAC Cosmetics. When compared to other organizations within the Fashion and Beauty industry, MAC Cosmetics is ranked #14. Among its major competitors, MAC Cosmetics is ranked in 3rd place for NPS while Urban Decay Cosmetics is 1st, and SEPHORA is 2nd. Overall, MAC Cosmetics has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
MAC Cosmetics CMO
Aïda Moudachirou-Rébois
Senior executive with 20 years of experience and international career in Marketing and Brand Equity build. Strong expertise in Beauty, Digital, Retail and fast-moving consumer goods industry, gained in global and local brand management, new product development, digital activation, advertising, sales and P&L management in the USA, UK, France and in Europe. Multilingual, multicultural, innovative and flexible leader, with proven ability to drive business and teams in complex fast-changing environments.
MAC Cosmetics Ranking
- #74 / 100 in Global Best Brands
- #43 in Top Brands for Millennials
- #14 in Fashion and Beauty
- #3 / 4 of its competitors
MAC Cosmetics NPS
MAC Cosmetics's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether MAC Cosmetics's customers would recommend using the product based on a scale of -100 to 100.
MAC Cosmetics Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
MAC Cosmetics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 31 | Feb 2025 | 31 |
Mar 2025 31 | Mar 2025 | 31 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 31 | May 2025 | 31 |
Jun 2025 31 | Jun 2025 | 31 |
Jul 2025 31 | Jul 2025 | 31 |
Aug 2025 31 | Aug 2025 | 31 |
Sep 2025 31 | Sep 2025 | 31 |
Nov 2025 31 | Nov 2025 | 31 |
Dec 2025 31 | Dec 2025 | 31 |
Jan 2026 31 | Jan 2026 | 31 |
How Other Brands Compare
MAC Cosmetics is ranked third for NPS among its competitors. Urban Decay Cosmetics and SEPHORA come in first and second, with Estee Lauder Companies coming in at #4.
 MAC Cosmetics |  SEPHORA |  Urban Decay Cosmetics |  Estee Lauder Companies | |
| Global Ranking | #74 | #59 | #710 | #- |
| NPS | 31 | 35 | 37 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MAC Cosmetics NPS by Gender
Female customers rated MAC Cosmetics's NPS 14 points higher than Male customers.
Male
22
MAC Cosmetics's NPS was rated 22 by Male customers on Comparably.
55%
Promoters
12%
Passives
33%
Detractors
Female
36
MAC Cosmetics's NPS was rated 36 by Female customers on Comparably.
55%
Promoters
26%
Passives
19%
Detractors
MAC Cosmetics NPS by Ethnicity
MAC Cosmetics's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 41 | Caucasian | 41 |
Hispanic or Latino 57 | Hispanic or Latino | 57 |
African American/Black 40 | African American/Black | 40 |
Asian or Pacific Islander 31 | Asian or Pacific Islander | 31 |
Native American 0 | Native American | 0 |
Other 25 | Other | 25 |
MAC Cosmetics NPS by Age
MAC Cosmetics's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
MAC Cosmetics NPS by Usage
MAC Cosmetics's NPS was rated the highest by customers who have used MAC Cosmetics's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 29 | Less than 1 Year | 29 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
5 to 10 Years 44 | 5 to 10 Years | 44 |
Over 10 Years 35 | Over 10 Years | 35 |
MAC Cosmetics NPS vs. Competitors
Compared to its competitors, MAC Cosmetics's NPS is rated right above Estee Lauder Companies , and is preceded by SEPHORA.
| COMPANY | NPS Score | |
|---|---|---|
| Urban Decay Cosmetics | 37 |
| SEPHORA | 35 |
| MAC Cosmetics | 31 |
| Estee Lauder Companies | 31 |
MAC Cosmetics NPS vs Companies in Fashion and Beauty
In the Fashion and Beauty industry, MAC Cosmetics's NPS is rated right above Gucci, and is preceded by Crocs.
| COMPANY | NPS Score | |
|---|---|---|
 | Nike | 48 |
 | Vans | 47 |
 | American Eagle Outfitters | 44 |
 | Uniqlo | 40 |
 | CHANEL | 39 |
 | Glossier | 38 |
 | Crocs | 34 |
| MAC Cosmetics | 31 |
 | Gucci | 31 |
MAC Cosmetics Customer Reviews
Out of the 82 MAC Cosmetics customer reviews 73 were positive and 9 were constructive. MAC Cosmetics customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
MAC Cosmetics Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of MAC Cosmetics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MAC Cosmetics Customer Loyalty Score by Gender
Male customers rated MAC Cosmetics's Customer Loyalty score 8% higher than Female customers.
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Male
89%
Yes
Female
81%
Yes
MAC Cosmetics Customer Loyalty Score by Ethnicity
MAC Cosmetics's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MAC Cosmetics.
84
out of 100
Caucasian
88
out of 100
Hispanic or Latino
89
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
100
out of 100
Native American
82
out of 100
Other
MAC Cosmetics Customer Loyalty Score by Age
MAC Cosmetics's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 86% | 26-30 | 86% |
31-35 95% | 31-35 | 95% |
36-40 90% | 36-40 | 90% |
41-45 93% | 41-45 | 93% |
46-50 75% | 46-50 | 75% |
51-55 89% | 51-55 | 89% |
56-60 82% | 56-60 | 82% |
61-65 61% | 61-65 | 61% |
66+ 64% | 66+ | 64% |
MAC Cosmetics Customer Loyalty Score by Usage
MAC Cosmetics's Customer Loyalty score was rated the highest by customers who have used MAC Cosmetics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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MAC Cosmetics Customer Loyalty Score by Industry
MAC Cosmetics's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Public Relations and Communications industry customers.
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MAC Cosmetics Customer Loyalty vs. Competitors
Compared to its competitors, MAC Cosmetics's Customer Loyalty score is rated right above Estee Lauder Companies , and is preceded by SEPHORA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Urban Decay Cosmetics | 90% |
| SEPHORA | 80% |
| MAC Cosmetics | 80% |
| Estee Lauder Companies | 75% |
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Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, MAC Cosmetics's Customer Loyalty score is rated right above CHANEL, and is preceded by Uniqlo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Eagle Outfitters | 87% |
| Vans | 85% |
| Nike | 83% |
| Uniqlo | 81% |
| MAC Cosmetics | 80% |
| CHANEL | 79% |
| Crocs | 79% |
| Glossier | 77% |
| Gucci | 76% |
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MAC Cosmetics Product Quality
4.2/5
MAC Cosmetics has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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MAC Cosmetics Product Information
MAC Cosmetics’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated MAC Cosmetics's product the highest. Reviewers from the Commercial Real Estate industry rated MAC Cosmetics the lowest at 4.5.
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Consumer Services
Quick Insights into MAC Cosmetics Product Quality
MAC Cosmetics's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers ages 61-65.
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Ranked MAC Cosmetics Product Quality the Highest
Ranked MAC Cosmetics Product Quality the Lowest
MAC Cosmetics Product Quality Score by Gender
Female customers rated MAC Cosmetics's Product Quality score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
MAC Cosmetics Product Quality Score by Ethnicity
MAC Cosmetics's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 3.6 | Native American | 3.6 |
Other 4.1 | Other | 4.1 |
MAC Cosmetics Product Quality Score by Age
MAC Cosmetics's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.2 | 56-60 | 3.2 |
61-65 2.4 | 61-65 | 2.4 |
66+ 4.2 | 66+ | 4.2 |
MAC Cosmetics Product Quality Score by Usage
MAC Cosmetics's Product Quality score was rated the highest by customers who have used MAC Cosmetics's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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MAC Cosmetics Product Quality Score by Industry
MAC Cosmetics's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Legal industry customers.
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MAC Cosmetics Product Quality vs. Competitors
Compared to its competitors, MAC Cosmetics's Product Quality score is rated right above Estee Lauder Companies .
| COMPANY | Product Quality Score | |
|---|---|---|
| MAC Cosmetics | 4.2/5 |
| Estee Lauder Companies | 4.1/5 |
| SEPHORA | 4.1/5 |
| Urban Decay Cosmetics | 3.9/5 |
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Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, MAC Cosmetics's Product Quality score is rated right above American Eagle Outfitters, and is preceded by CHANEL.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uniqlo | 4.3/5 |
| Nike | 4.3/5 |
| Vans | 4.3/5 |
| Glossier | 4.3/5 |
| CHANEL | 4.2/5 |
| MAC Cosmetics | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Gucci | 4.2/5 |
| Crocs | 4.1/5 |
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MAC Cosmetics Pricing
MAC Cosmetics ROI & Value For Money
3.8/5
MAC Cosmetics has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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MAC Cosmetics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Civic and Social Organization industry. The users from the Legal industry think that they had the lowest ROI from MAC Cosmetics.
Quick Insights into MAC Cosmetics ROI
MAC Cosmetics's ROI score was rated highest by customers from the Civic and Social Organization industry, and rated lowest by customers from the Legal industry.
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Ranked MAC Cosmetics ROI the Highest
Ranked MAC Cosmetics ROI the Lowest
MAC Cosmetics ROI Score by Gender
Female customers rated MAC Cosmetics's ROI score 0.4 stars higher than Male customers.
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Male
3.5/5
Female
3.9/5
MAC Cosmetics ROI Score by Ethnicity
MAC Cosmetics's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MAC Cosmetics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 3.2 | Native American | 3.2 |
Other 3.6 | Other | 3.6 |
MAC Cosmetics ROI Score by Age
MAC Cosmetics's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4 | 31-35 | 4 |
36-40 3.3 | 36-40 | 3.3 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.3 | 51-55 | 3.3 |
56-60 3.2 | 56-60 | 3.2 |
61-65 3 | 61-65 | 3 |
66+ 4.1 | 66+ | 4.1 |
MAC Cosmetics ROI Score by Usage
MAC Cosmetics's ROI score was rated the highest by customers who have used MAC Cosmetics's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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MAC Cosmetics ROI Score by Industry
MAC Cosmetics's ROI score was rated the highest by Civic and Social Organization industry customers, and the lowest by Legal industry customers.
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MAC Cosmetics Pricing vs. Competitors
Compared to its competitors, MAC Cosmetics's ROI score is rated right above Urban Decay Cosmetics, and is preceded by SEPHORA.
| COMPANY | Pricing Score | |
|---|---|---|
| Estee Lauder Companies | 3.9/5 |
| SEPHORA | 3.8/5 |
| MAC Cosmetics | 3.8/5 |
| Urban Decay Cosmetics | 3.7/5 |
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ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, MAC Cosmetics's ROI score is rated right above Crocs, and is preceded by Gucci.
| COMPANY | Pricing Score | |
|---|---|---|
| Vans | 4/5 |
| Uniqlo | 4/5 |
| Nike | 3.9/5 |
| CHANEL | 3.9/5 |
| Glossier | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Gucci | 3.8/5 |
| MAC Cosmetics | 3.8/5 |
| Crocs | 3.7/5 |
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MAC Cosmetics Customer Satisfaction (CSAT)
MAC Cosmetics Customer Satisfaction (CSAT) Score
83 / 100
MAC Cosmetics has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
46%
Satisfied
37%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MAC Cosmetics Customer Satisfaction
MAC Cosmetics's Customer Satisfaction score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
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Ranked MAC Cosmetics Customer Satisfaction the Highest
Ranked MAC Cosmetics Customer Satisfaction the Lowest
MAC Cosmetics Customer Satisfaction Score by Gender
Female customers rated MAC Cosmetics's Customer Satisfaction score 16 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
83 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 3% | |
Very Dissatisfied | 6% |
MAC Cosmetics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MAC Cosmetics' Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.
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82 / 100
Very Satisfied
54%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
15%
CSAT according to Hispanic or Latino
MAC Cosmetics' Customer Satisfaction (CSAT) score was rated 92% according to Hispanic or Latino users and customers.
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92 / 100
Very Satisfied
61%
Satisfied
31%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
0%
CSAT according to African American/Black
MAC Cosmetics' Customer Satisfaction (CSAT) score was rated 89% according to African American/Black users and customers.
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89 / 100
Very Satisfied
46%
Satisfied
43%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
0%
Very Dissatisfied
9%
CSAT according to Asian or Pacific Islander
MAC Cosmetics' Customer Satisfaction (CSAT) score was rated 79% according to Asian or Pacific Islander users and customers.
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79 / 100
Very Satisfied
41%
Satisfied
38%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
2%
Very Dissatisfied
4%
CSAT according to Native American
MAC Cosmetics' Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
MAC Cosmetics' Customer Satisfaction (CSAT) score was rated 82% according to Other users and customers.
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82 / 100
Very Satisfied
42%
Satisfied
40%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
5%
MAC Cosmetics Customer Satisfaction Score by Age
MAC Cosmetics's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% | |||||||||||||||
| 26-30 | 88% | |||||||||||||||
| 31-35 | 81% | |||||||||||||||
| 36-40 | 70% | |||||||||||||||
| 41-45 | 94% | |||||||||||||||
| 46-50 | 73% | |||||||||||||||
| 51-55 | 64% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 43% | |||||||||||||||
| 66+ | 83% |
MAC Cosmetics Customer Satisfaction Score by Usage
MAC Cosmetics's Customer Satisfaction score was rated the highest by customers who have used MAC Cosmetics's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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MAC Cosmetics Customer Satisfaction Score by Industry
MAC Cosmetics's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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{
"title": "MAC Cosmetics Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
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"stars": 0,
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"scoreClassName": "",
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},
{
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"groupId": 495,
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"scoreClassName": "",
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},
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"scoreClassName": "",
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"scoreClassName": "",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 86,
"stars": 0,
"csatScore": 86,
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"scoreClassName": "",
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},
{
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"groupId": 501,
"score": 57,
"stars": 0,
"csatScore": 57,
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"scoreClassName": "",
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{
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"groupId": 503,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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},
{
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"groupId": 504,
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"stars": 0,
"csatScore": 92,
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"scoreClassName": "",
"scoreLabel": 92
},
{
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"groupId": 505,
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{
"label": "Education",
"groupId": 515,
"score": 88,
"stars": 0,
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},
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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},
{
"label": "Hospitality",
"groupId": 523,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "MAC Cosmetics's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
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},
{
"label": "Legal",
"groupId": 529,
"score": 34,
"stars": 0,
"csatScore": 34,
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},
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"label": "Travel and Hospitality",
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"groupId": 535,
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}MAC Cosmetics Customer Satisfaction vs. Competitors
Compared to its competitors, MAC Cosmetics's Customer Satisfaction score is rated right above SEPHORA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MAC Cosmetics | 83% |
| SEPHORA | 78% |
| Estee Lauder Companies | 78% |
| Urban Decay Cosmetics | 63% |
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Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, MAC Cosmetics's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Vans.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Uniqlo | 88% |
| Nike | 86% |
| Vans | 85% |
| MAC Cosmetics | 83% |
| American Eagle Outfitters | 82% |
| CHANEL | 80% |
| Glossier | 79% |
| Crocs | 79% |
| Gucci | 79% |
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MAC Cosmetics Customer Service
3.9/5
MAC Cosmetics has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About MAC Cosmetics's Customer Service
Address
New York City, NY
Website
http://www.maccosmetics.co.uk/
Quick Insights into MAC Cosmetics Customer Service
MAC Cosmetics's Customer Service score was rated highest by customers from the Consulting industry, and rated lowest by customers ages 61-65.
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Ranked MAC Cosmetics Customer Service the Highest
Ranked MAC Cosmetics Customer Service the Lowest
MAC Cosmetics Customer Service Score by Gender
Female customers rated MAC Cosmetics's Customer Service score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
MAC Cosmetics Customer Service Score by Ethnicity
MAC Cosmetics's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 3.2 | Native American | 3.2 |
Other 3.9 | Other | 3.9 |
MAC Cosmetics Customer Service Score by Age
MAC Cosmetics's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3 | 36-40 | 3 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3 | 51-55 | 3 |
56-60 3 | 56-60 | 3 |
61-65 2 | 61-65 | 2 |
66+ 4.1 | 66+ | 4.1 |
MAC Cosmetics Customer Service Score by Usage
MAC Cosmetics's Customer Service score was rated the highest by customers who have used MAC Cosmetics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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MAC Cosmetics Customer Service Score by Industry
MAC Cosmetics's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Legal industry customers.
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MAC Cosmetics Customer Service vs. Competitors
Compared to its competitors, MAC Cosmetics's Customer Service score is rated right above Urban Decay Cosmetics, and is preceded by SEPHORA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Estee Lauder Companies | 4/5 |
| SEPHORA | 3.9/5 |
| MAC Cosmetics | 3.9/5 |
| Urban Decay Cosmetics | 3.5/5 |
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Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, MAC Cosmetics's Customer Service score is rated right above Crocs, and is preceded by Gucci.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Uniqlo | 4.1/5 |
| Nike | 4.1/5 |
| Vans | 4.1/5 |
| CHANEL | 4.1/5 |
| American Eagle Outfitters | 4/5 |
| Gucci | 4/5 |
| MAC Cosmetics | 3.9/5 |
| Crocs | 3.8/5 |
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MAC Cosmetics as an Employer
3.3/5
MAC Cosmetics has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
MAC Cosmetics scored a 31 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MAC Cosmetics would recommend the brand to a friend. ENPS measures how likely MAC Cosmetics employees would recommend working at MAC Cosmetics to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Global Ranking Snapshot
MAC Cosmetics is ranked #74 in the Global Top 100 Brands. It ranks just behind Bungie and just ahead of YouTube.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
72 |  | JPMorgan Chase & Co |  | Jamie Dimon | Banking and Financial Services |
73 |  | Bungie |  | Pete Parsons | Media and Entertainment |
74 | | MAC Cosmetics | | Fabrizio Freda | Fashion and Beauty |
75 |  | YouTube |  | Susan Wojcicki | Media and Entertainment |
76 |  | LVMH |  | Bernard Arnault | Fashion and Beauty |
77 |  | Riot Games |  | Nicolo Laurent | Media and Entertainment |
78 |  | Airbnb |  | Brian Chesky | Travel and Hospitality |
Fashion and Beauty Ranking Snapshot
MAC Cosmetics is ranked #14 in the Fashion and Beauty Industry. It ranks just behind Versace and just ahead of LVMH.
| RANK | COMPANY | Location | |
|---|---|---|---|
12 |  | PUMA | Herzogenaurach |
13 |  | Versace | Austin |
14 | | MAC Cosmetics | New York City, NY |
15 | | LVMH | Paris |
16 |  | Tommy Hilfiger | Amsterdam |
17 |  | Foot Locker | New York City, NY |
18 |  | Levi Strauss & Co. | San Francisco, CA |
