Medela Claimed Company
Through advancing research, observing natural behavior, and listening to our customers, Medela turns science into care while nurturing?health for generations. Medela supports millions of moms, babies, patients, and healthcare professionals in more than 100 countries all over the world. As the healthcare choice for more than 6 million hospitals and homes across the globe, Medela provides the leading research-based breast milk feeding and baby products, healthcare solutions for hospitals, and clinical education.
A family-owned company, Medela has 20 subsidiaries in Europe, the Americas, Asia and Australia, three production and warehouse facilities in Switzerland, the U.S and China and a worldwide distribution network in over 100 countries. With over 1,500 employees, Medela is dedicated to building better health outcomes, simplifying and improving life, and developing breakthroughs that help moms, babies and patients live their life to the fullest. read more
My passion is helping all customers not matter what issues arise. Resolution, best outcome for everyone. I love my position, driven in what I do to achieve. Medela is no. 1. I believe in our company. We all contribute to our culture. We need better bonding and support for each other to lift morale
What's going wrong and how can it be improved?
Our customer service is failing, A strong company is about trust and support. I love Medela but I am seeing a big decline in Morale. Internal divisions are impacting negatively on staff. Staff are reluctant to report bad behaviour or discuss with management due to repercussions. We need trust back!
What do you like best about the leadership team?
My manager is supportive and listens well, I feel I can approach any concerns openly. I have major concerns about our internal behaviours and have addressed this. I have also discussed that our Core Behaviours are not followed and my manager agrees with me. I have my managers support, customer first
What do your coworkers need to improve and how could you work together better?
I work well and have trust with my immediate team. I have always held Medela as the best company for supporting mothers and all customers. I have noticed a big decline in customer care, rudeness and unhelpfulness. I have seen such a decline in morale, conflict, bullying causing emotional stress.
What is the best part about your compensation package?
Our pay is fair, I understand a wage freeze while Covid has affected world wide companies. My end of year bonus will be hugely affected due to multiple out of stock products. Very deflating when you want to achieve budget. A company vehicle that I never take for granted. Super paid mthly not qrtly
What is most positive about the culture and environment at your company?
This question is a hard one to answer now. We seem to have lost the care for each other. Medela should be the best in service, offer the best in customer care, each dept should adapt, be flexible. We ask for a premium price so we should provide premium service. Everyone MUST use our Core Behaviours.
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