Nextiva HR Department Employee Reviews | Comparably
Nextiva Claimed Company
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. read more
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EMPLOYEE
PARTICIPANTS
538
TOTAL
RATINGS
18877

Nextiva HR Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

their openness and transparency on company progress

Review from HR Dept

Leadership listens and values my ideas! It's great working at a company where I feel my voice matters.

Review from HR Dept

They take their work seriously but not themselves. Lifetime learners that challenge me to grow.

Review from HR Dept

Growth mindset! Our leaders want Nextiva to continue to grow and evolve, bigger and better!

Review from HR Dept

I wish I knew more about their individual contributions but unfortunately I feel I don't.

Review from HR Dept

What does the leadership team need to get better at?

Leadership Reviews

Executive leaders need work on creating a company identity. Departmental leaders need to work on roles and responsibilities

Review from HR Dept

Sharing the needs of the business, touting the wins and creating inspiration through the losses. They need to have a different perspective in viewing Nextiva's workforce. This is an entirely different company than it was 18 months ago.

Review from HR Dept

We need to get better at our values, especially Caring for our people. We are burnt out, and when you hear that work/life balance is not valued it's difficult to invest yourself as an employee when you don't feel you are truly valued and that 24/7 work is more important.

Review from HR Dept

What is the best part about your compensation package?

Compensation Reviews

The unlimited time off and the ability to use it

Review from HR Dept

The options! There are several packages to choose from, depending on your needs.

Review from HR Dept

Having the ability to work from home while still feeling connected to my team and the company.

Review from HR Dept

They offer competitive salaries and incentives.

Review from HR Dept

I don't really have an answer, it is all pretty standard.

Review from HR Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Timely market increases to reflect the position responsibilities.

Review from HR Dept

I love working at Nextiva but my position here requires a lot of work & a lot of hours. I came in at a lower salary (because it's a great company) and unfortunately, they haven't made it a priority to increase my pay to fair market value, while bringing in others at that rate with increased budget.

Review from HR Dept

At my level and per the market today, having bonus as apart of the total comp package is the baseline. Having minimum competitive pay, no bonus and working over 40 hours per week does not make one feel engaged.

Review from HR Dept

I just passed working here a year and did not receive a raise for it.

Review from HR Dept

I feel that I should be compensated more for the duties I currently do.

Review from HR Dept

What are some of the best things about your team?

Team Reviews

They do their jobs and have fun

Review from HR Dept

The Nextiva culture is really unique in a way that everyone really cares about each other. I know if I need support, any single one of my peers would help me!

Review from HR Dept

Great sense of humor, supportive to each other and it feels like everyone is comfortable with expressing themselves.

Review from HR Dept

I get to work along side some of the best leaders in the industry!!

Review from HR Dept

My overall team is funny and light hearted. For the most part we are all similar ages and pretty much at the same career levels.

Review from HR Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

being more supportive and inclusive. A lot of team members hold information to themselves it doesn't feel collaborative.

Review from HR Dept

What is most positive about the culture and environment at your company?

Environment Reviews

The excitement around the growth happening

Review from HR Dept

We have opportunities to participate in different philanthropies, have a remote/flex workspace, and participate in different company competitions! There are so many ways to stay connected and feel part of the team.

Review from HR Dept

Team meetings and opportunities to learn more about each other. I also enjoy the department's weekly coffee chats and the company hands all meetings. Lastly weekly newsletters (Xbert) that include tips, resources, announcements, & opportunities to join groups for fun virtual activities.

Review from HR Dept

Nextiva is growing so there's always new things to learn! On top of that, we have some of the best leaders who actually care that their employees are being challenged. Best company culture!

Review from HR Dept

There are good people who try to make the environment better by suggesting things to lighten the daily stress.

Review from HR Dept

What needs to change to make the company culture better?

Environment Reviews

See previous comments on leadership

Review from HR Dept

What did you like most about the interview process?

Interviews Reviews

I had 3 interviews! Overall, great experience.

Review from HR Dept

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Nextiva yet.
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What makes you most happy at work?

Outlook Reviews

A chance to make an impact

Review from HR Dept

The people and peers. It's the cross-departmental relationships.

Review from HR Dept

I love the projects I am working on and enjoy working with my fellow Nexties.

Review from HR Dept

Having the flexibility to manage my calendar and put in more hours if needed depending on projects. My hiring managers are awesome and my teammates are fun. Lastly, the Nextiva product and how it is going to change communication in our future.

Review from HR Dept

The people that I get to work with!

Review from HR Dept

What's going wrong and how can it be improved?

Outlook Reviews

I'd like the autonomy and latitude to provide support, per what the business needs, not what my executive leader's OKRs say.

Review from HR Dept

I feel that my voice is not hear and I'd like more team-building activities/happy hours to get to know our team.

Review from HR Dept

Leaders (including executive leaders) need to be more thoughtful in how we do things. It is too reactive and nothing is ever thought through properly. It is just go do, but we never think about how we are going to get there. We need to start finishing and stop starting OKRs we can't finish properly.

Review from HR Dept

What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of Nextiva yet.
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What would you most like to see improved at your company?

Outlook Reviews

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