Postmates Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
My experience once was great until they notice you are making money then they want offer delivery
Review from Customer Support Dept
My overall experience has been good. I just wish there were some benefits.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Answers are often generalized and scripted. It would be nice to go away from the memorized responses and answer regarding the actual in depth solution. Pay attention to the root of the issue after evaluating the problem instead of generalizing the problem.
Review from Customer Support Dept
They are organized and well informed
Review from Customer Support Dept
I like postmates so far because they deliver almost anything and i can do instant pay and i can make my own schedule
Review from Customer Support Dept
They allow for own schedule and free time.
Review from Customer Support Dept
This company is great when it comes to taking initiative and being in tune with its employees.
Review from Customer Support Dept
What does the leadership team need to get better at?
Pay more for the drivers
Review from Customer Support Dept
Leadership needs to communicate with employees better.
Review from Customer Support Dept
Communicating with independent contractors, and revamp their platform
Review from Customer Support Dept
What is the best part about your compensation package?
I get when I want and I get to pick my own schedule!
Review from Customer Support Dept
They pay fairly for what's required. They don't deceive in what you should expect to get paid.
Review from Customer Support Dept
I get paid pretty well for my schedule
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There is no benefits because its a ridshare app but i understand
Review from Customer Support Dept
to make minimum wage or gas compensation
Review from Customer Support Dept
lack of communication respect for the independent drivers
Review from Customer Support Dept
Yes, the pay per delivery should be higher.
Review from Customer Support Dept
I feel undervalued because I am not re-compensated for app related mistakes.
Review from Customer Support Dept
What are some of the best things about your team?
Teamwork makes the dream work!
Review from Customer Support Dept
I like how experts reach out and give experiences to help out any concerns that they have already inquired.
Review from Customer Support Dept
I havent heard of any company meeting because again its a rideshare app so everything is done through the app not a human
Review from Customer Support Dept
We are always communicating and growing because of it. We are able to share ideas and meet goals in that way.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
have community meetings for drivers
Review from Customer Support Dept
Need to voice their opinions more so that changes can be made
Review from Customer Support Dept
They complain too much and are very competitive.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I get to work alone using my own vehicle!
Review from Customer Support Dept
The most positive thing about the culture and environment is the freedom and flexibility with hours and dress.
Review from Customer Support Dept
They are about the culture
Review from Customer Support Dept
The culture of freedom and independents is positive.
Review from Customer Support Dept
I am self employed so i like the independence and i can work whenever i want get paid when i want an listen to music whenever i work
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
It didn't take long to get a response.
Review from Customer Support Dept
They asked honest question that may help
Review from Customer Support Dept
I like that there wasn't any formal interview.
Review from Customer Support Dept
Well theres no actual interview because its a ridshare app so im basically my own boss
Review from Customer Support Dept
its online and theres not much of a process
Review from Customer Support Dept
What would you improve about your company's interview process?
that will you meet with someone individual or someone contacts you whether or by email or phone to speak with you to make sure that you have a clear understanding of what your job is
Review from Customer Support Dept
What makes you most happy at work?
Working alone in my own environment!
Review from Customer Support Dept
The stress is minimal compared to past jobs.
Review from Customer Support Dept
I am most happy when I get tips.
Review from Customer Support Dept
I love that i can work when i want an log off when i want an i like the traveling an meeting different people also listening to music.
Review from Customer Support Dept
driving and being alone with my thoughts
Review from Customer Support Dept
What's going wrong and how can it be improved?
We need to fix their options on their platform for deliveries and have some online Assistance or some type of communication within person and not generic applications
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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