Publix Super Markets Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I enjoy my job and look forward to moving up in ther company
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What do you like best about the leadership team?
worst to much time working for less money
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Treats everyone equally and helps solves problems and works
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Publix treats employees and customers great
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I have the best leadership team right now (but they could change at any given time as managers are rotated from store to store every couple years).
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They are nice and listen to suggestions the workers have.
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What does the leadership team need to get better at?
Tina at the shops at Silverleaf shoul NOT be working there as she is RUDE toboth costumers and staff alike.
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Identify with workers and be more understanding
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Treating and respecting employee's better. Listening to their concerns and actually finding a solutions instead of brushing it to the side.
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They need to be better about treating everyone fairly. They also should let us go home on time, usually we have to stay an hour or so late.
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There needs to be more intercommunication between teams and team members, but otherwise the company runs really smoothly.
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What is the best part about your compensation package?
I get health benefits for myself and family
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Since I now only work one day a week, I only get dental and vision. They are both excellent plans!
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The healthcare that is provided
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Stock that the company gives
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Inventory bonus for alll employees
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Why do you feel undervalued and what would make you feel better about your compensation?
I think part time employees should have the same benefits as full time. A lot of people are hired as "Part time" but get schedule full time hours. That is their way of not having to give benefits to all
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It is hard to get full time and they hire too many new people, I been there four years and only have dental insurance. So hard to get the benefits cause I need to keep a certain amount of hours which I do not get.
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Pay is not terrible, but for what you have to put up with, its not always worth it. In some situations, you are a glorified baby sitter, and actually child care providers are getting far better compensation.
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At 51 years ild, a Bachelor's degree in business and 25+ years of customer service, i should make more than 12.75 per hour!
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Certain positions at the job are underpaid, even the team leader position which is essentially a management position, does not make a livable wage. Customer service staff and team leaders are underpaid for the level of work that they do.
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What are some of the best things about your team?
respect, hardworking, friendly, flexible, clean
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Everyone is always ready to work, friendly, family like atmosphere
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They are all willing to work as a team
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the coworkers are really cool
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Everyone is great and we work well together.
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What do your coworkers need to improve and how could you work together better?
Respecting the chain of authority (younger workers think they are able to talk back to staff without repercussions)
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Complain less, work more. Cut out ALL the gossip!
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Most people are terrible at their job.
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Some of the employees are lazy and do not understand the culture of the store well.
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Publix hires a lot of so-called "mini-minors" who are unable to assist with a large number of tasks at Publix Super Markets, which the management does not address.
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What is most positive about the culture and environment at your company?
great place to work if you have understanding and caring supervisors with sensitivity
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We are always giving back to the community
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Everyone is friendly and treats each other respectfully
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I think it's the fact that in order to work for Publix, you have to be helpful to customers at all times. It's instilled in you. If you're not doing that, you won't last long at Publix. That being said, the people are the most positive.
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The customers are pretty friendly
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What needs to change to make the company culture better?
Return to the founding values.
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managers are rude and condescending to employees.
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not enough overtime for full time employees
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longer vacation time to their vworkers
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Corporate needs to actually care about the company culture, rather than doing very little to nothing regarding this necessary component.
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What did you like most about the interview process?
It's face to face, and the questions were easy
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Do not remember i have been with Publix for a long time
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It was very personable the manager spoke to me not at me
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The manager made me feel comfortable
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Nothing. I hate interviews and am always nervous.
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What would you improve about your company's interview process?
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What makes you most happy at work?
dealing with costumers on an everyday basis
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The interaction with the customers
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I love interacting with customers
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Just being with familiar faces; both co-workers and customers. It's mostly a regular crowd of customers and I have my favorites. I love seeing them!
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My coworkers who are my friends
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What's going wrong and how can it be improved?
Managers tend to care more about the image of the store, the store's bottoms line over any well being of employees. From personal experience, they cared more about kicking out someone using fraudulent coupons, vs actually taking care of a customer harassing customers and employees.
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better treatment of employees from managers.
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Management and Corporate need to actually take into account their employees--currently, they make a big deal about their importance yet ignore key features such as repairing equipment, ordering necessary hygiene tools, better scheduling, and the like.
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It is more the nature of the job and the expectations of the customers rather than the job. Publix tries to give us compensation for the stress
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What do you like best about your company?
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What would you most like to see improved at your company?
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