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ServiceNow Claimed Company
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity.
With 6,200+ customers, we serve ~80% of the Fortune 500. And we are on the 2020 list of FORTUNE World’s Admired Companies®. This is the future of work.
For more information, visit www.servicenow.com. read more
ServiceNow Company Culture
ServiceNow Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.6/5
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Executive Team
A+Gender
A+Leadership
A+ServiceNow CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Bill McDermott
87 /100
See More
Diversity at ServiceNow
Top 35%Top 35% of Similar Size Companies on Comparably
B
Diverse employees at ServiceNow have rated Perks And Benefits, Compensation, and Team as the highest categories they have scored
Women at ServiceNow
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Women at ServiceNow have rated Perks And Benefits, Compensation, and Outlook as the highest categories they have scored
ServiceNow eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies on Comparably
Recommend to a Friend?
40
ServiceNow employees are 40% more likely to recommend ServiceNow as a great place to work
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Working at ServiceNow
Working at ServiceNow is rated highly by 504 employees, across various culture dimensions. ServiceNow employees are most satisfied about CEO Rating, Compensation, and Executive Team categories, putting ServiceNow’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 25% compared to other companies in San Francisco. See below in detail how working at ServiceNow was rated by employees.
Overall Company Culture at ServiceNow
A+
Overall Company Culture at ServiceNow is rated A+
Last updated 18 days ago
Top
5%
ServiceNow ranks in the Top 5% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
ServiceNow Employee Reviews
Out of 319 ServiceNow employee reviews, 85% were positive. The remaining 15% were constructive reviews with the goal of helping ServiceNow improve their work culture.
| Positive Reviews | 85% |
|---|---|
| Constructive Feedback | 15% |
Positive Reviews From ServiceNow Employees
- What are some of the best things about your team?Everyone is in it working hard for the company
- What is the best part about your compensation package?The stock grants are great
- What is the best part about your compensation package?Bonus, stock, and yearly bump
Constructive Feedback From ServiceNow Employees
- What do your coworkers need to improve and how could you work together better?Hate it they think they are such big heads
- Why do you feel undervalued and what would make you feel better about your compensation?Pay is not really good consider my workload - late night calls and weekends. Not a fair and transparent PTO system.
- What does the leadership team need to get better at?They preach transparency, but keep everything close to the chest and end up doing the opposite of what is talked about in company all hands.
ServiceNow Company Information
ServiceNow Company Overview
ServiceNow was founded in 2004 and its current CEO is Bill McDermott. Since its inception 22 years ago, ServiceNow has grown to 11000 employees.
ServiceNow Mission, Vision & Values
ServiceNow Mission Statement
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With 6,200+ customers, we serve ~80% of the Fortune 500. And we are on the 2020 list of FORTUNE World’s Admired Companies®. This is the future of work. For more information, visit www.servicenow.com.
ServiceNow Values
- Innovate and execute
- Diversity and Inclusion
- Deliever customer success
- Be hungry stay Humble
| Headquarter | 2215 Lawson Ln Santa Clara, CA 95054 United States of America |
|---|---|
| Website | www.servicenow.com |
| Founding Date | 2004 |
| Company Status | Public |
| Stock | NOW |
| Jobs | www.servicenow.com/careers |
| Social Sites |
ServiceNow Competitors
ServiceNow competitors include Salesforce, Atlassian, BMC Software, and Symantec. ServiceNow ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how ServiceNow compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Diversity, inclusion, and belonging is core to who we are. We’re people who care about making work, work better. Every one of our 10,000+ employees and 6,200+ enterprise customers are all unique. Learn how we’re driving real, lasting change and creating space to belong — for everyone. https://www.servicenow.com/company/diversity-inclusion-belonging.html
To truly unlock the magic that comes from diversity of thought, you must connect people with different backgrounds, experiences, and opinions. That’s where you’ll find innovation. See what makes ServiceNow different: https://www.servicenow.com/company/diversity-inclusion-belonging.html
ServiceNow Employees
ServiceNow has 11000 employees. 504 employees at ServiceNow have reviewed ServiceNow across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 18 days ago.
Overall, the 504 ServiceNow employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at ServiceNow are pleased with their total compensation at ServiceNow, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at ServiceNow are pleased with their team. 504 Participants grade the quality of their coworkers an A. The majority believe the meetings at ServiceNow are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at ServiceNow believe the environment at ServiceNow is positive. Most Participants believe the pace of work at ServiceNow is comfortably fast. About 53% of the employees at ServiceNow work 8 hours or less, while 8% of them have an extremely long day - longer than twelve hours.
Overall, the employees at ServiceNow are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
ServiceNow employees generally work 9.1 hrs a day
Work Hours
A Day in the Life
Employees at ServiceNow report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at ServiceNow have 4+ meetings
Meetings
A Day in the Life
87% of ServiceNow employees look forward to interacting with their team every day
Coworkers
A Day in the Life
ServiceNow employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
86% of ServiceNow employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
ServiceNow employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
81% of ServiceNow employees call their work environment positive
Environment
Joining ServiceNow - Employee Onboarding
The prevailing opinion from employees about joining ServiceNow is that the company was very prepared on their first day. ServiceNow employees concluded that their overall onboarding experience was positive. 62% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
ServiceNow KPIs and OKRs
At ServiceNow 67% of employees think their department KPIs and OKRs are clear. Employees’ understanding of ServiceNow's KPIs and OKRs is essential for its success. Out of 24 ServiceNow employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 17 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Articles
ServiceNow CEO & Leadership
87 /100
ServiceNow CEO Awards and Recognitions
ServiceNow’s CEO Bill McDermott started in this role in 2019. Bill’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in San Francisco. With a high CEO score, Bill McDermott has won the Top 30% Rated CEO in 2016. ServiceNow’s CEO is highly regarded especially by employees in the Finance department, employees in the Sales department, and Caucasian employees. However, employees with 1 to 3 Years experience, employees with the company for 1 to 2 Years, and employees in the Design department have a less favorable view of the CEO and believe there is room for improvement. Compared to ServiceNow’s competitors, Bill McDermott ranks right above Atlassian CEO Scott Farquhar & Mike Cannon-Brookes. Under McDermott’s leadership, ServiceNow employee respondents are most happy about their Compensation and the company’s Executive Team. Professional Development and Office Culture are two areas, according to respondents, where ServiceNow could stand to see real improvement.
ServiceNow Leadership
The ServiceNow Executive Team is rated an “A+” and led by CEO Bill McDermott, Chief Revenue Officer David Schneider, and Chief Financial Officer Michael Scarpelli
Bill McDermott CEO / President
Bill McDermott serves as the CEO / President of ServiceNow.
David Schneider Chief Revenue Officer
Mr. David L. Schneider has been the Chief Revenue Officer of ServiceNow, Inc. since June 2014. Mr. Schneider serves as... read more
Michael Scarpelli Chief Financial Officer
Mr. Michael P. Scarpelli has been the Chief Financial Officer of ServiceNow, Inc. (formerly Service -now.com) since... read more
Dave Wright Chief Innovation Officer
Mr. Dave Wright serves as the Chief Strategy Officer at ServiceNow, Inc.
Robert G. Specker VP, General Counsel & Secretary
Mr. Robert G. Specker has been Vice President and General Counsel at ServiceNow, Inc. since November 2011 and serves as... read more
Lara Caimi Senior Vice President of Corporate Strategy
Ms. Lara Caimi has been Senior Vice President of Corporate Strategy at ServiceNow, Inc., since November 28, 2017. Prior... read more
Edgar Dias Managing Director of India
Mr. Edgar Dias has been Managing Director of India at ServiceNow, Inc. since April 2017. Mr. Dias is responsible for... read more
Ben Yukich Field CTO, ITOM
Ben Yukich serves as the Field CTO, ITOM of ServiceNow. Ben started at ServiceNow in Jan of 2018. Ben currently resides... read more
David Schneider Chief Revenue Officer
David Schneider serves as the Chief Revenue Officer of ServiceNow. David started at ServiceNow in Jun of 2011. David... read more
ServiceNow Salaries
How much does ServiceNow pay?
How much do people at ServiceNow get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at ServiceNow is $153,318, or $73 per hour, while the estimated median salary is $160,745, or $77 per hour.
At ServiceNow, the highest paid job is a Director of Sales at $255,751 annually and the lowest is an Office Manager at $60,548 annually. Average ServiceNow salaries by department include: Communications at $230,164, Admin at $83,288, Business Development at $153,296, and Marketing at $150,666. Half of ServiceNow salaries are above $160,745.
214 employees at ServiceNow rank their Compensation in the Top 5% of similar sized companies in the US (based on 665 ratings) while 208 employees at ServiceNow rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 224 ratings).
Salaries contributed from ServiceNow employees include job titles like Engineering Manager, Senior Developer, Sales Engineer, and Project Manager- Tech. Comparably data has a total of 15 salary records from ServiceNow employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $90k | $90k | 1st Percentile |
17th Percentile $126k | $126k | 17th Percentile |
33rd Percentile $151k | $151k | 33rd Percentile |
50th Percentile $210k | $210k | 50th Percentile |
67th Percentile $256k | $256k | 67th Percentile |
83rd Percentile $306k | $306k | 83rd Percentile |
100th Percentile $308k | $308k | 100th Percentile |
$153,318*
Average Compensation
$160,745*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
ServiceNow Salaries by City
ServiceNow Salaries by Department
Diversity & Inclusion at ServiceNow
Diverse employees at ServiceNow score the company 69/100 across various culture categories, placing ServiceNow in the Top 35% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at ServiceNow across various culture dimensions.
Embrace diversity, create belonging.,,Diversity and inclusion are table stakes. Belonging is the breakthrough. Diverse, inclusive teams where everyone feels like they belong are essential to innovation and high performance. We are leaning into diversity, inclusion, and belonging and doing things differently. Our collective leadership commitment and belief in equity of opportunity are key to building a sustainable and just system of opportunity for all. We’d love your unique, one-of-a-kind self here at ServiceNow.
Ranked Culture the Highest
Ranked Culture the Lowest
ServiceNow Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
ServiceNow PTO
ServiceNow's PTO and Vacation policy typically gives unlimited days off a year with 60% of employees expected to be work free while out of office. Paid Time Off is ServiceNow's 3rd most important benefit besides Healthcare when ranked by employees, with 18% of employees saying it is the most important benefit. ServiceNow's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
ServiceNow Careers
ServiceNow Jobs
No Recent Jobs found for ServiceNow on Comparably
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H1B Visa
In 2019, ServiceNow applied for 267 H1B visas. Of the work permits applied for, 99% were approved.
An in-depth look at ‘Certified-withdrawn’ H1B applications at ServiceNow unveil that one approved work permit application was withdrawn before the employee’s start date.
Work Permit Application Outcome
ServiceNow has a total of 11000 employees
267
Total Applied
H1B Applications Outcome
- 99% Granted (264 out of 267)
- <1% Denied (1 out of 267)
- <1% Withdrawn Application was withdrawn by the employer before approval/rejection (2 out of 267)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 267)
This data was calculated using publicly sourced data from OFLC Performance Data
Let ServiceNow Know You Want To Work There
Overview of Candidates Interested in ServiceNow on Comparably
Candidates By Department
All Industries | 32% | |
|---|---|---|
Engineering | 16% | |
Product | 12% | |
Design | 10% | |
IT | 8% | |
Other | 22% |
Candidates By Location
San Francisco | 24% | |
|---|---|---|
San Diego | 14% | |
Seattle | 6% | |
Chicago | 4% | |
Salt Lake City | 4% | |
Other | 48% |
Frequently Asked Questions regarding ServiceNow
What is ServiceNow address?
ServiceNow location is at 2215 Lawson Ln
Who is the CEO of ServiceNow?
ServiceNow CEO is Bill McDermott, their score by employees is 87
What is ServiceNow eNPS?
The eNPS for ServiceNow is 40
What is ServiceNow revenue?
ServiceNow revenue is $2B
What is the salary for Lead Engineer in ServiceNow?
Lead Engineer average salary in the US is 193k
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