Smartsheet CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
It has been a great experience and continues to improve over time
Review from Customer Support Dept
Review from Customer Support Dept
I have had many different roles and in each I have found amazing success.
Review from Customer Support Dept
What do you like best about the leadership team?
Their transparent communication around strategy, operations, and change - all of which they tie to the Smartsheet Way.
Review from Customer Support Dept
I've lost money due to RSUs being eliminated, increased health costs, and limited salary growth. I delivered high-impact projects, yet my review penalized external contributions despite outstanding results. Leadership encouraged the work but didn't back it in evaluation?
Review from Customer Support Dept
The biggest thing is that our leadership team is pretty Transparency
Review from Customer Support Dept
Recent senior leadership hires are individuals who have achieved the goals Smartsheet is looking to achieve
Review from Customer Support Dept
They are very transparent when it comes to things such as goals, and feedback.
Review from Customer Support Dept
What does the leadership team need to get better at?
Treat your women fairly. Listen to the feedback that's clearly being brought to HR. Make diversity and inclusion a greater priority. Place more women in leadership positions. More transparency on promotions, company decisions, and compensation results. Tie that information to ACTUAL performance.
Review from Customer Support Dept
Middle management needs to work on caring about people over revenue. My direct manager is good, but I do not have faith in their managers and the direction they are taking. They seem to only care about their egos and making themselves look good rather than employee satisfaction or work/life balanc
Review from Customer Support Dept
Driving clear expectations across the company and keeping focused and not jumping from one thing to the next
Review from Customer Support Dept
constructive feedback, career growth, equal pay and visibility of compensation across the org
Review from Customer Support Dept
What is the best part about your compensation package?
Split between annual salary (80% compensation) and quarterly bonuses (20% compensation) where the quarterly bonus structure (department-specific MBO) is based on metrics within our department's control.
Review from Customer Support Dept
There are a few that are tied: Insurance, RSU's, and ESPP
Review from Customer Support Dept
We provide adequate merit increases yearly as well as bonuses.
Review from Customer Support Dept
I am compensated well in multiple ways
Review from Customer Support Dept
The 401K matching and good health insurance
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I’ve delivered high-impact solutions and led key initiatives, yet my compensation hasn’t reflected my contributions. Losing RSUs, higher health costs, and a review that downplay
Review from Customer Support Dept
My job is exhausting. I feel that the number of customers I work with and the revenue i bring in from customer engagements should boost my salary at a higher rate. My team brings in opportunities faster and don't receive the support it should have, financially.
Review from Customer Support Dept
More company outings to make sure the team has a chance to network with each other.
Review from Customer Support Dept
I would like the company to figure out a parking situation for its employees
Review from Customer Support Dept
Contracted employees do not have the same incentives
Review from Customer Support Dept
What are some of the best things about your team?
The collaborative nature to learn, innovate, and drive change.
Review from Customer Support Dept
My team is full of talented, collaborative individuals who are always willing to support each other. We tackle complex problems creatively, share knowledge freely, and drive real impact. The camaraderie and dedication make working here rewarding, even when challenges arise.
Review from Customer Support Dept
They are very collaborative and supportive toward each others goals
Review from Customer Support Dept
My colleagues make an effort to get to know me and one another in addition to the daily work we collaborate on
Review from Customer Support Dept
They're all very friendly and are always willing to help when needed.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Smartsheet yet.
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What is most positive about the culture and environment at your company?
Continuously learn & adapt - specifically when it comes to maintaining leadership in the CWM software category.
Review from Customer Support Dept
The best part of Smartsheet’s culture is the collaboration and willingness to help each other. The team is full of talented individuals who drive innovation and solve complex problems. There’s also strong support for employee-led ini
Review from Customer Support Dept
The people who work here are very collaborative and supportive. Along with the leadership team is pretty transparent and flexible with work/life balance
Review from Customer Support Dept
"We before me" - everyone within Smartsheet embodies this company value through their actions
Review from Customer Support Dept
Everyone's very friendly and helpful.
Review from Customer Support Dept
What needs to change to make the company culture better?
more equity of expectations across roles and teams - some teams have 32 hour work weeks with 6 hours of "socializing" time and everyone is happy while other teams are working 48 hour work weeks due to workload and work type expectations with little or no time to engage on learning & exploring ideas
Review from Customer Support Dept
What did you like most about the interview process?
There aren't any Interviews reviews of Smartsheet yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Smartsheet yet.
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What makes you most happy at work?
Collaborating with colleagues across teams/functions to evolve how we do things into something different than status quo.
Review from Customer Support Dept
What makes me happiest at work is solving complex problems that drive real impact, collaborating with talented teammates, and seeing my contributions make a difference. I also enjoy leading initiatives like the ERGs, where I can create meaningful connections and positive change beyond my cor
Review from Customer Support Dept
Interacting with the team and customers
Review from Customer Support Dept
I am most happy when I am challenged
Review from Customer Support Dept
when I have things to do that are achievable and well defined
Review from Customer Support Dept
What's going wrong and how can it be improved?
Leadership is not transparent enough. Team members are not give constructive feedback to work on. Our team is measured solely on monetary numbers that force us to cut corners and make the environment too cut throat.
Review from Customer Support Dept
We are overworked and underpaid, we never take time to celebrate wins. We are encourage to "push the envelope" but then when it doesn't work questioned "why didn't you keep it simple" there is no structure to follow yet we are not helped when we go away from perceived structure
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Smartsheet yet.
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What would you most like to see improved at your company?
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