SmileDirectClub Claimed Company
SmileDirectClub is the next generation oral care company with the first medtech platform for teeth straightening. read more
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We need a different structure to be able to properly and timely help our customers
What did you like most about the interview process?
The people were smiling, we were told about the great place to work it was, that this WAS NOT like any other call center and that we were customer centric
Why do you feel undervalued and what would make you feel better about your compensation?
We don't have the 2 break all other companies provide and we work 6 days. Having only one day off does not allow time for family and clean the house. All one wants to do is sleep. Feels like a prison
This is concerning to see. We certainly value work life balance, and we know the value in time off and breaks. We hope you will discuss your concerns with your leaders and people support. We can be reached at [email protected].
What's going wrong and how can it be improved?
Management needs to manage, not come late (very )to work and sleep (and eat), then treat bad the ones taking care of the customers. it takes up to 10 minutes to get support. We get different answers and treat everyday. Not sure how leaders are selected. in general, the structure, the selection and
We're concerned by this, as we want our leaders to provide support and coaching to our team members in a responsible and consistent way. We sure hope you will reach out to discuss further at [email protected].
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