SmileDirectClub Claimed Company
SmileDirectClub is the next generation oral care company with the first medtech platform for teeth straightening. read more
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It’s a fun environment, gets difficult when disagreements happen, and when things change suddenly
What did you like most about the interview process?
The video screening before hand
What is most positive about the culture and environment at your company?
That all of my team members get along very well and we all can communicate with each other and get things done.
What is the best part about your compensation package?
I love that they offer things paid for time off at your normal rate and that they’re very helpful with time off request
What does the leadership team need to get better at?
They need to put themselves in our shoes, by realizing that we’re taking fault for people not having $2000 in their account when they enter the door, or because we offer a “free” appointment so people don’t think they have to buy the product that day
It's always our goal to provide support to our team members in guiding our customers through all aspects of the journey from payment to care. That said, we know that it's an investment. Please reach out to your leaders and people support to discuss.
What's going wrong and how can it be improved?
The “sales” aspect and being punished for people not having money on them that day after offering a “free” everything, also being told what to do constantly no matter what you’re doing at that moment, and hours being taken away and false info from the beginning
We're concerned to see this. We certainly understand the nature of sales, and we want our sales team members to feel supported and comfortable with the expectations placed on them. We hope you will reach out to your leaders and people support.
Other Employee Reviews for SmileDirectClub
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