The Cheesecake Factory Sales Manager Employee Reviews
Briefly describe your overall experience at your company
Review from Sales Dept
Review from Sales Dept
Review from Sales Dept
Review from Sales Dept
What do you like best about the leadership team?
That i can be on the schedule. I can also communicate with some managers without being attacked for suggesting a better way of working.
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good people and attitudes. respect
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Hardworking, too strict, understanding , polite
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Firm decisions and great management
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Energetic, supportive, driven, resourceful, empathetic
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What does the leadership team need to get better at?
Hiring enough people that half the staff isn't forced to work overtime.
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Helping employees, not passing it on to another manager when you can just do it yourself. And boosting morale. Also, giving credit where it’s due
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Over the last couple of years, the company seems to have drifted more towards saving money than actually taking care of the guest experience. Managers need to get back to direct guest interactions vs how often bread comes out of the oven and how many hours need to be cut off the floor to meet labor
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They say 1 thing and do another. They also dont help the team members,when needed.
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Caring more about employees well being and teaching employees how to do their job better instead of doing their job for them/getting angry at them.
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What is the best part about your compensation package?
Making friends with my coworkers. Making sure the guess are happy with their experience with the company
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Insurance, disability insurance, help with auto insurance, dental insurance
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Better pay rate and hours
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Its fair. Reasonable as well.
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It's over all pretty Awesome
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Why do you feel undervalued and what would make you feel better about your compensation?
health benefits and retirement options for servers
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Better hourly wage than what is offered
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Employees are paid based off of their tenure with the company rather than the amount of work they actually do. Some older employees come to work and complete little of the workload, but are able to obtain raises because the management is friendlier with them.
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There aren't many benefit and stock opportunities for hourly employees. I am a server, and it would be nice to have a chance to have these for us too.
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Adding 18% gratuity. Having to claim 100% of our tips is not right because more than half the time our paperwork says we are getting more tips than we actually are and we have to claim that which in turn takes more money out of my check
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What are some of the best things about your team?
we can talk to each other when things happen. The bakery team comes together when we realize there is a whole in the shift.
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Friendly, family like, responsible, helpful
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Get right to the point
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Willing to help each other, even under stressful circumstances. Professional and positive team members
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My co workers are funny helpful caring...we get along.
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What do your coworkers need to improve and how could you work together better?
Better attitudes and mind set
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Employees spend a large amount of their time in unproductive ways, such as playing soccer with wads of paper, leaning on counters and talking, taking multiple smoke breaks in short amounts of time, dealing drugs outside the delivery doors, or messing around on phones.
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They need to take their work more seriously
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Unfortunately in the industry at this point in time maturity is lacking
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Help each other out without wanting something in return and make sure everyone is doing okay or if they need help.
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What is most positive about the culture and environment at your company?
That people from all walks can come together and work and have fun. Meeting different people from all over is an eye opener. I love the environment.
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how we all work so well together
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Kind people around, fresh food, some managers are really good
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I just like to work there
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Dedication to success, team player environment, positive attitudes
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What needs to change to make the company culture better?
More friendly manager and for them to actually care about employees
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We need to get rid of the negative team players
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People knowing what their job is for the day & keeping up with it. Having a good attitude towards everyone even when things start to get busy. Understand that everyone is trying to do their jobs to the best of their abilities & not get angry when someone doing their job effects what you had planned.
Review from Sales Dept
What did you like most about the interview process?
Very quick, I was hired after 2 interviews, one day apart, and came into work the following Monday.
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The managers then were some people i would like to work with again. Those managers made me feel safe to work there and grow in the business.
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how excited they were to work with me
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Explanation of my future duties and pace of the place.What type environment and what’s their expectation
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Get right to the point
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What would you improve about your company's interview process?
There aren't any Interviews reviews of The Cheesecake Factory yet.
Be the first to contribute a review.
What makes you most happy at work?
When I get to leave.
Review from Sales Dept
Most of the employees but a lot of guests come in with positive feedback.
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To see my coworkers, regular customers
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When everything is done in a timely manner
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my co-workers are great people, management is awesome!
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What's going wrong and how can it be improved?
Boost moral and more incentives
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Management at my location does not follow corporate policies, food-safety, FIFO, or the labeling and time stamping of perishable foods. When the issues are brought to their attention, managers retaliate against those who point out the issues.
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They need to pay the employees more and if an employee is begging for hrs and you hire more people it leads to a high turnover rate
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Budgets are the only thing that matter. Money isn't spent to fix things, buy needed supplies, or on proper staffing. More focus on the guest and less on the numbers. There has to be a balance and it's only lopsided
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Being forced to claim tips I don’t have and getting more money taken out of my paycheck. WE NEED 18% GRATUITY ON CHECKS
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What do you like best about your company?
Fresh food, good people ,good benefits, nice management
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What would you most like to see improved at your company?
Hours, wage pay, bonuses, maternity leave program
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