
Leaders must be consistent and true to the principles of Lean Six Sigma and look into compensating people appropriately, just because they are not income generating - this is to avoid losing talents.
They try to get things done
Seeing my workmates and delivering results
Salary increase for agents and up
Effort in teaching their subordinates
Majority are approcable and quick to attend to needs
They are competitive and flexible
There is unity and drive
Exceeding client expectations on top of the company's needs
Within the company's premise, no one is above the law
Start with the agents and support group, most especially from WFM.