Salary is very low. Work load is more. Deployment of offline is worst. Leaders act like the heirs.
What is most positive about the culture and environment at your company?
Inclusivity has been promoted and everyone is equal
What are some of the best things about your team?
They are helpful and provide assistance when asked to.
What's going wrong and how can it be improved?
Nobody feels excitement to go to work knowing that you handled wide scope of customer concerns yet compensation is very minimal. TP really needs to upgrade salary level and provide better incentives.
What does the leadership team need to get better at?
The leaders need to give value to their subordinates. They keep pressuring everyone without considering their actions which is beyond all negative words you can think of. To provide great results management must take actions to deploy break and lunches right on time. We're humans and not robots
Why do you feel undervalued and what would make you feel better about your compensation?
Several metrics to meet and incentive schemes are very poor. Why don't you check with other company's with their technical account and how agents are paid. Agents do all the hard work interacting with customers yet we don't get paid what we worked for. Higher level gets paid great while we are not.
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